Plum IVR Support

The problem is that, on the server that hosts our aplication, DNS resolution is not available. That's why we replace the server name by the IP address. This used to work. This used to return <queuecall status="failed">Missing "login" POST variable.</queuecall>, but it now gives a 404 not found error...

It appears the url http://212.118.226.201/webservice/queuecall.php is not working for the moment, it gives a 404 not found error!

Is this a temporary problem that will be resolved?

This works, but now Plumvoice keeps on trying to get user input infinitely. Normally, PlumVoice stops trying after a number of attempts. How can I get the same behavior in another language?

Error messages such as 'sorry, I didn't hear you', when the user doesn't repond, are always in English. Even if I globally set the language to french using: <property name="voicename" value="Isabelle"/> These message are still in English. Is it possible to change this (we need this for french and ge...

Hi,

I'd like to have plumvoice pronounce an amount to pay. I've tried the following:

You will be asked to pay <say-as type="currency">10.00</say-as> euro.

But the amount is pronounced as 'ten point zero zero'.

How can this be improved?

In our voice messages, we use the following line to make sure that, when a answering machine or voice mail answers the call, the system waits until after the beep until the message is read: <record cond="calleeType=='answeringmachine'" finalsilence="4000ms"><noinput></noinput></record> (see post htt...

The answering machine detection actually doesn't work really well. Often, the call is identified as an answering machine call while it's a normal user that answers the call. Will this be improved in the future?

I noticed that a call is often recognized as an answering machine call, while it is actually a voice call. This happens almost every time when I answer the phone without saying anything. If I answer the call and I make some noise (or say hello), the call is correctly recognized as a voice call. This...

Ok, this appears to work. Of course, the <record ... /> tag should only be added if the phone is answered by an answering machine. That's why I've added a variable calleeType and surrounded the <record.../> tag with an if as follows: <var name="calleeType" expr="'answeringmachine'"/> <form> <if cond...

I'm developing a service that can read messages in french, english & german. The messages contain dates. I have tried: <say-as type="date">17/12/2007</say-as> But this only works in french, in english & german it simply reads this as if the say-as tag was omitted (it literally says 17 slash 12 slash...

If a phonecall is answered by a voice mail or answering machine, only a part of the message is delivered to the customer. This because the messages starts to be played before the recording of the voice mail starts. I would like to make sure the service waits until after the beep (start of recording ...