Plum IVR Support

Thanks!

Thank you. The "muting" problem has been resolved. However, I still can't seem to upload audio files for the "say" and "to select" options (i.e. in multiple choice questions). Even when I create a new survey with a multiple choice question, when I go to the upload pre-recorded audio page, there isn'...

Thanks. There wasn't an original audio file - on the original, I had "muted" the phrase. In fact, now when I go to any of my surveys in which I had previously muted a phrase, instead of indicating "mute", it says "Play", as if I had uploaded an audio file. When I hit play, there is silence, as if I ...

2 Questions: 1. As far as I can tell, I am no longer given the option to upload pre-recorded audio for the "to select" and "say" options. I need to be able to do this because I am trying to build a survey in Spanish. 2. When I clone a survey that had pre-recorded audio uploaded, then delete a pre-re...

Hi It seems that when my survey (as an outbound phone call) gets a voice mail, it leaves a message after the tone, but not the full message. It's as if the survey starts playing as soon as the voice mail picks up, so once recording starts, the intro message is already half over. Two questions: 1. is...

Thanks.
One other thing: our payment has gone through so we no longer have a demo accnt.

How do I get more numbers to assign to my surveys? There is still only one listed as available.

Also, is it possible to get a 1-800 for one survey?

Hello, I'm trying to use the phone transfer question, and to test it, I entered my cell number. However, it doesn't seem to be calling it. It rings on the line, but then my cell doesn't ring. Can you help? Also, we still have a demo account, but once our full account is granted and we have multiple ...

Hello, I have tried a couple times to use the feature on the "edit audio" page of our survey that allows me to record our survey questions by phone, but it doesn't seem to be working. I enter my 10 digit US cell phone number (is that a problem?) and the window opens telling me that the system is cal...