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Search found 8 matches
- Sat Feb 21, 2009 4:40 pm
- Forum: Plum Survey Q&A
- Topic: Pre-recorded audio questions
- Replies: 8
- Views: 19845
- Thu Feb 19, 2009 7:57 pm
- Forum: Plum Survey Q&A
- Topic: Pre-recorded audio questions
- Replies: 8
- Views: 19845
Thank you. The "muting" problem has been resolved. However, I still can't seem to upload audio files for the "say" and "to select" options (i.e. in multiple choice questions). Even when I create a new survey with a multiple choice question, when I go to the upload pre-recorded audio page, there isn'...
- Thu Feb 19, 2009 12:36 pm
- Forum: Plum Survey Q&A
- Topic: Pre-recorded audio questions
- Replies: 8
- Views: 19845
Thanks. There wasn't an original audio file - on the original, I had "muted" the phrase. In fact, now when I go to any of my surveys in which I had previously muted a phrase, instead of indicating "mute", it says "Play", as if I had uploaded an audio file. When I hit play, there is silence, as if I ...
- Wed Feb 18, 2009 7:29 pm
- Forum: Plum Survey Q&A
- Topic: Pre-recorded audio questions
- Replies: 8
- Views: 19845
Pre-recorded audio questions
2 Questions: 1. As far as I can tell, I am no longer given the option to upload pre-recorded audio for the "to select" and "say" options. I need to be able to do this because I am trying to build a survey in Spanish. 2. When I clone a survey that had pre-recorded audio uploaded, then delete a pre-re...
- Mon Dec 08, 2008 12:25 pm
- Forum: Plum Survey Q&A
- Topic: Voice mail
- Replies: 1
- Views: 7544
Voice mail
Hi It seems that when my survey (as an outbound phone call) gets a voice mail, it leaves a message after the tone, but not the full message. It's as if the survey starts playing as soon as the voice mail picks up, so once recording starts, the intro message is already half over. Two questions: 1. is...
- Tue Nov 04, 2008 2:45 pm
- Forum: Plum Survey Q&A
- Topic: phone transfer
- Replies: 3
- Views: 10364
- Mon Nov 03, 2008 2:31 pm
- Forum: Plum Survey Q&A
- Topic: phone transfer
- Replies: 3
- Views: 10364
phone transfer
Hello, I'm trying to use the phone transfer question, and to test it, I entered my cell number. However, it doesn't seem to be calling it. It rings on the line, but then my cell doesn't ring. Can you help? Also, we still have a demo account, but once our full account is granted and we have multiple ...
- Tue Oct 21, 2008 5:15 pm
- Forum: Plum Survey Q&A
- Topic: Recording Outgoing Suvey Questions By Phone
- Replies: 1
- Views: 7828
Recording Outgoing Suvey Questions By Phone
Hello, I have tried a couple times to use the feature on the "edit audio" page of our survey that allows me to record our survey questions by phone, but it doesn't seem to be working. I enter my 10 digit US cell phone number (is that a problem?) and the window opens telling me that the system is cal...