Plum IVR Support

Hi guys, After the fix you guys did to the voice engine, we have not had anymore issues. I also have not see any "wsdl" not found issue coming from your side. I assume whatever you guys did to fix the voice engine, also took care the rest of the problems. Couple of things: 1. Is there a way to get a...

Hi, First issue. On Friday the 12th, at 9:04, 9:05, and 9:50, we received the following error msg. WSDL: http://www.testingport.com/xml/ivrWebService.cfc?wsdl CALLED: ERROR: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://www.testingport.com/xml/ivrWebService.cfc?wsdl' : failed to load e...

Does this only happen in the test engine or can it also happen in a production environment?

So, if we are using a voice file, there's no way to add a delay other then record it into the voice file?

Is there a way to insert a small time delay after when the voice file for a multiple choice question is read, and before the default prompt for how to answer the question (Press 1 for true, press 2 for false) is played?

I heard it there might be a way by placing a series of 3 periods?

Hello, I have been making some modifications to our survey and I'm encountering the following error: a serious error of type "error grammar" has occurred. This happens after the first page in our survey finished processing. The first page of the survey contains the following: 1. A multiple choice qu...

Interesting. I switch to "--" instead of "..", and now the Spanish engine does not read it out loud anymore... I guess I solved my problem, but still curious as to why the Spanish engine would read the ".." aloud.

Hi, In our English survey, we have a full name question type's question text as "..", because we just want the system to not read anything for "question text" and just play the voice file for the instruction. It works great. However when I switch over to any of the Spanish engines, it now reads out ...

How would I deal with an actual ERRROR returned in either a subdialog call or Web Service? Is there a choice text I can add to direct it to an error page? I looked in the docs, and didn't see how to do error catching.

Thanks!

I have this piece of vxml code: <prompt> Please verify the following information you entered. Store ID: <value expr="'#variables.storeIDSpeaking#'"/>. Last 4 digits of your Social Security Number: <value expr="'#variables.ssnSpeaking#'"/>. 4 Digits Month and Day of your Birthday:<value expr="'#varia...

So I have put a SOAP call after the subdialog call on the same page. The subdialog is used to generate VXML to ask the user to verify the information they have entered on the page. If it's fine, they continue on to the survey, if not, the subdialog returned value will use skip logic to the same page...

So I have changed the return as you suggested, however, when I call, the system just stops after reading the 4 digits month and day text. It never reads the Menu and options to me. any ideas? <vxml version="2.0"> <form> <block> <prompt> Please verify the following information you entered. Store ID: ...

Totally new to VXML. What I want to do is let the caller verify the information they entered. Return a 1 or a 0 to the survey question to perform skip logic. Would you let me know what I have wrong below? <vxml version="2.0"> <form> <block> <prompt> Please verify the following information you entere...

When I write VXML for the user to verify the information they have entered, for example Store ID: 11111, the TTS read it as Eleven thousand, 1 hundred and 11. Is there a way to make it read the digits individually?

The survey I'm building uses both SOAP and subdialog calls. However, each creates it's own session when calling the code on our side. Is there a way so that they're both using the same session? I'm using SOAP to send back the answers, and to return the skip page/question values. I'm using the subdia...