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Search found 15 matches
- Tue Dec 14, 2010 12:01 pm
- Forum: Plum DEV Q&A
- Topic: Outbound Call Queueing
- Replies: 9
- Views: 10601
Re: Outbound Call Queueing
Thanks. That makes sense. I appreciate your continued responses to my questions. This helps us define the expected functionality of the updated campaign manager in the Plum platform.
- Fri Dec 10, 2010 4:48 pm
- Forum: Plum DEV Q&A
- Topic: Outbound Call Queueing
- Replies: 9
- Views: 10601
Re: Outbound Call Queueing
Thank you for resolving the issue. I have one more question. The immediate outbound calls were going out as expected until we got to the 3pm call. There are 2000+ calls scheduled in the default campaign starting at 2:30 PM. Now that those are going out, the latest immediate calls we have scheduled a...
- Fri Dec 10, 2010 11:53 am
- Forum: Plum DEV Q&A
- Topic: Outbound Call Queueing
- Replies: 9
- Views: 10601
Re: Outbound Call Queueing
I have tested sending a couple immediate outbound calls by scheduling them to the default campaign with no scheduled timestamp. The first one went out within 15 minutes. It has been 40 minutes since I scheduled the second one and it hasn't been made yet. My goal is to schedule hourly outbound calls ...
- Thu Dec 09, 2010 11:12 am
- Forum: Plum DEV Q&A
- Topic: Outbound Call Queueing
- Replies: 9
- Views: 10601
Re: Outbound Call Queueing
As I think about this, would the best way to make hourly, outbound monitoring calls be to schedule them as immediate calls each hour? We could run a script each hour from a cron job that schedules an immediate call using the method you described. We would schedule the immediate call in the default c...
- Wed Dec 08, 2010 5:02 pm
- Forum: Plum DEV Q&A
- Topic: Outbound Call Queueing
- Replies: 9
- Views: 10601
Re: Outbound Call Queueing
The calls that didn't go out were not attempted. The status returned is failed. Here's an example row from the outbound_call table: 1332260,"failed",2,12194763459,"http://10.0.1.76/_VoiceXML/callmonitor/call.vxml","http://10.0.1.76/_VoiceXML/callmonitor/result.php","",1291515300,"",0,0,NULL,300,1291...
- Wed Dec 08, 2010 3:16 pm
- Forum: Plum DEV Q&A
- Topic: Outbound Call Queueing
- Replies: 9
- Views: 10601
Outbound Call Queueing
We recently had our Plum Voice Platform upgraded to version 3.1.1. We are trying to better understand how the changes to the campaign manager have affected call queueing. It looks like resources are divided between campaigns with all campaigns having an equal chance to provide calls to the queue. Fo...
- Thu Mar 04, 2010 4:50 pm
- Forum: Plum DEV Q&A
- Topic: Looping Call
- Replies: 4
- Views: 5883
Our IVR box regularly has issues where a channel isn't released after a call is complete. In some of those cases, if I look in the live log I see some code looping. The code I posted for this thread is one example. I have also seen code that asks for a PIN loop when there is a stuck channel. More of...
- Thu Mar 04, 2010 12:47 pm
- Forum: Plum DEV Q&A
- Topic: Looping Call
- Replies: 4
- Views: 5883
Code Sample
Here's the code that will play the drug name audio file if it exists.
<audio src="<?=$drug_audio_path?><?=$med['audio_file']?>">
<voice name="<?=$voice?>">
<p>
<s><?=$med['TRADENAME']?> at <?=$med['STRENGTH']?> <?=$med['UNIT']?></s>
</p>
</voice>
</audio>
<audio src="<?=$drug_audio_path?><?=$med['audio_file']?>">
<voice name="<?=$voice?>">
<p>
<s><?=$med['TRADENAME']?> at <?=$med['STRENGTH']?> <?=$med['UNIT']?></s>
</p>
</voice>
</audio>
- Thu Mar 04, 2010 12:15 pm
- Forum: Plum DEV Q&A
- Topic: Looping Call
- Replies: 4
- Views: 5883
Looping Call
We recently had an outbound call from our Plum IVR server that looped the same code for 12+ minutes until I shut down the platform to kill the call. Here's the log entry that looped over and over. Can you see anything from this log entry? I can see that the IVR server tried to fetch an audio file ca...
- Wed Oct 07, 2009 10:18 am
- Forum: Plum iOn Q&A
- Topic: Outbound Platform Errors
- Replies: 2
- Views: 13591
- Tue Oct 06, 2009 4:37 pm
- Forum: Plum iOn Q&A
- Topic: Outbound Platform Errors
- Replies: 2
- Views: 13591
Outbound Platform Errors
We've been getting hundreds of the following error related to outbound calls in our Error Log the last 6 days (today there were 876 errors out of 3800 outbound calls). I have confirmed that this error results in a "bad fetch" error message played to the callee and a failed call. What would cause thi...
- Fri Sep 18, 2009 10:32 am
- Forum: Plum DEV Q&A
- Topic: TTS Engine Reads last name as a US State
- Replies: 4
- Views: 5802
- Thu Sep 17, 2009 4:27 pm
- Forum: Plum DEV Q&A
- Topic: TTS Engine Reads last name as a US State
- Replies: 4
- Views: 5802
Here is what my developer gave me. Does this help? <audio src='/audio/hello.mp3'> <voice name='Diane'> <s>Hello, this is so and so</s> We are calling to remind </voice> </audio> <voice name='Diane'> insert name here </voice> <audio src='/audio/message.mp3'> <voice name='Diane'>, that you will need t...
- Wed Sep 16, 2009 2:18 pm
- Forum: Plum DEV Q&A
- Topic: TTS Engine Reads last name as a US State
- Replies: 4
- Views: 5802
TTS Engine Reads last name as a US State
We have a call flow for appointment reminder outbound calls that reads the person's name as part of the call. The name is spoken with TTS and we have the Cepstral engine. A customer complained that the name "William Conn" was pronounced as "William Connecticut". How can we keep this from happening? ...
- Tue Sep 08, 2009 3:33 pm
- Forum: Plum iOn Q&A
- Topic: Testing Inbound All with no ANI
- Replies: 1
- Views: 8087
Testing Inbound All with no ANI
We had an issue with our system where a customer called from a phone that did not report an ANI. It caused a problem due to our application code. I could see this in the web admin on the Call Logs page - there was nothing in the ANI column while the column was in progress. Also, the session log had ...