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Search found 9 matches

by msh
Fri Jan 20, 2017 10:40 am
Forum: Plum DEV Q&A
Topic: Spanish Rosa speaking website name
Replies: 1
Views: 4066

Spanish Rosa speaking website name

Hi,

What is the best way for the Rosa voice to speak a website name?

For instance, If I wanted Rosa to say go to www.google.com. How would I accomplish that?

*Edited -Added example


thanks!
by msh
Tue Oct 07, 2014 12:26 pm
Forum: Plum DEV Q&A
Topic: voicemails getting cut off
Replies: 1
Views: 5402

voicemails getting cut off

Hi, We are using the following code to record voicemails. Unfortunately the calls are getting cut off. The longest voicemail runs about 47 seconds. The maxtime is set for 300s or 5 minutes, which if I read correctly means up to 5 minutes of voicemail recording. the html.translate just allows the cod...
by msh
Mon Apr 07, 2014 9:04 am
Forum: Plum DEV Q&A
Topic: ssl certificate verify failed
Replies: 1
Views: 6414

ssl certificate verify failed

Hi, We just renewed our cert on our staging server and am now getting this error: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed The cert is through Godaddy. I can browse out to the website and the cert looks good. What should I be looking for? --edit-- I did notic...
by msh
Fri Oct 25, 2013 9:32 am
Forum: Plum DEV Q&A
Topic: Need to slow down the confirmation number
Replies: 1
Views: 6917

Need to slow down the confirmation number

Hi,

The plum dev voice system is reading a confirmation number too fast for some of our users. Is there a way to slow down just that particular part?

thanks,
by msh
Fri Sep 06, 2013 1:07 pm
Forum: Plum DEV Q&A
Topic: input response time
Replies: 1
Views: 6178

input response time

I have a login section that prompts users to input their EE id. We are running into an issue where the EEID is 8 digits and the users are punching in 4 digits at a time, but the pause is long enough that the system thinks they have finished inputting their ID's. What are my options to get around this?
by msh
Wed Sep 04, 2013 9:15 am
Forum: Plum DEV Q&A
Topic: plum voice options
Replies: 5
Views: 11781

Re: plum voice options

Would the audio have to go into the IVR file? Or could I store a link to it in the resx file?
by msh
Tue Sep 03, 2013 1:14 pm
Forum: Plum DEV Q&A
Topic: accept month by saying month name or pressing number
Replies: 1
Views: 5490

accept month by saying month name or pressing number

Is it possible to have srgs+xml configured to allow a user to either say the month or corresponding number? EG: say "august' or accept button press 8?
by msh
Tue Sep 03, 2013 12:44 pm
Forum: Plum DEV Q&A
Topic: plum voice options
Replies: 5
Views: 11781

Re: plum voice options

In the cshtml file I have pieces that look like this: else if (Model.LastAttemptWasTooFarInFuture) { <block> <prompt>@String.Format(Resources.Localization.ARS_AbsenceDate_Error_TooFarInFuture, Model.AbsenceLimit_DaysInFuture)</prompt> </block> } When it hits the @ parts of the string, it will pull f...
by msh
Thu Aug 29, 2013 1:28 pm
Forum: Plum DEV Q&A
Topic: plum voice options
Replies: 5
Views: 11781

plum voice options

We are using your plum system. We have a resx file with all of the voice prompt bits just like the one below. <data name="ARS_General_Digits_Five" xml:space="preserve"> <value>five</value> Is there a way to have the value hold an audio file? The reason I ask is because I am converting the text to sp...