Plum IVR Support

When looking at the DNIS logs session reports for our production plum system we noticed that there we came across a couple of really long calls. Here are the numbers: DNIS Occurred Data Date Time Calls Minutes Avg Sec's Hours 9 1/19/2004 13:00-14:00 4 16013 4003 266.8833 10 1/25/2004 20:00-21:00 2 1...

I have a few questions: 1) Are you proposing making a long audio file with the same message repeated several times inside the file with breaks in between? 2) Why must the file be much longer than the proposed wait time for the submit to return? Is this just to insure that it covers all of the wait t...

I need to play a "Please wait" audio message while a url is hit on the back end of our Plum IVR system. Here is the code snippet <subdialog srcexpr="ivrJsp" name="validateRx" namelist="rxNumber choppedCardHolderNumber"> <audio expr="waitValidation">Please wait while we verify your refill request.</a...

Well we already have a Tomcat instance on the Plum server. We are trying to avoid the HTTP calls, even local ones. I would rather do a file load or suggest some fast way to queue up audio files. So you didn't answer my question about being able to do local files loads from disk.

Write now our application stores its audio files behind our Tomcat webserver. Is there a way to store them locally on the Plum server to increase queuing time and reduce delays for the user? Right now when reading off a 10 digit number the application has to queue 10 audio files which means 10 HTTP ...

I finally found out the answer to this by calling Plum support. The simple answer is to subdialog out to a JSP or PHP script or something that generates a form with a block with a prompt and inside the prompt you can dynamically generate the audio tags. The mistake I was making was not realizing tha...

This response really frustrates me. You make the big mistake of assuming that I don't know what you are talking about. I know how valuable the Plum reference manual is and I have looked at several other online manuals as well. Many of them allow much richer behavior inside the <prompt> tags such as ...

It doesn't look like Plum supports script or submit tags inside prompts which makes it hard to dynamically generate these audio tags. How am I supposed to work around this?

Thanks,

John

I don't think you are following what I want to do here. I know how to generate dynamic vxml. It is documented everywhere and I have written a JSP to do it. I need to generate dynamic audio tags inside a prompt tag. Should I use <value expr="call Java Script here"/> or what? If I call a server side m...

I assume that I would call the PHP script with a <script> variable inside the prompt tag? Btw, great answer. Thanks.

I need to read off a phonenumber back to the listener by playing an audio file for each digit back to back. E.g. 2.wav, 3.wav, 4. wav. I have the below code right now but I need to make it dynamic because the phonenumber might be 7, 10, or 11 digits. I tried foreach but it doesn't look like Plum sup...

Our QA tester reported the following problem: "If a customer hangs up without answering the first query by the system, "Please select 1 for refill or 0 to speak with a representative" that line is tied up until the system satisfies itself that it has requested the entry at least 5 times. That amount...