Plum IVR Support

Hi we are trying to get input of an account number, containing letters and numbers. according to our understanding the best way to do it is by voice recognition. I'm not sure how to declare the grammar for it, I tried something like this: <vxml version="2.0"> <property name="inputmodes" value="dtmf ...

Hi

we are trying our best to prompt verification code letter sequence, but it sounds not good.
is there a specific way to prompt separated letters and make them sound loud and clear?

we tried comma, CAPS, dot, everything... and nothing sounds good...

any suggestions?

thanks!

hi, my understanding is that the default pound sign is '#' it seems to be that the recording does not wait for my input of the pound sign, and any suspension the input, submits to next url is there something im missing? thanks nitzan attaching vxml for example: <vxml version="2.0"> <property name="i...

1. why is the "application/x-jsgf" input comes with spaces between the digits the user pressed? how can i get the string without the spaces? Can you give us a small code example of what you're doing? 2. Our application performs payments, and the credit card details need to be confidential. how can ...

Hi, 1. why is the "application/x-jsgf" input comes with spaces between the digits the user pressed? how can i get the string without the spaces? 2. Our application performs payments, and the credit card details need to be confidential. how can i hide the numbers in the logs? or if i cant do that, th...

Hi, im trying to create a simple flow in plumDev. but the calls keep being disconnected or redirected in the middle of the prompt. im attaching a sample of my vxml: <vxml version="2.0"> <form id="main"> <field name="input" type="digits"> <prompt timeout="10s" count="1,2,3"> <voice name="mike"> pleas...

Hello Simplee, Upon validating and testing your application it seems you are receiving a bad_fetch when trying to fetch the URL. Below is from a log in a recent call we placed to your application: We have blocked out some of the URL for security reasons. Attempting to fetch https://***-staging-data...

Im calling my number and trying to enter my key as the recording of the woman starts, nothing happens.
there is not reaction for the digits input...

thanks.

hi! we own an account in plum dev. The accoung configures remote url in the application configuration. but when we try to dial the number, we get a woman voice saying: "plum voice demo... evalutation purpose.. you can enter the extension of your application in anytime" no request for are url is perf...