Plum IVR Support

Hi Team,

we are unable to get the input request parameters from this number: 617-712-3999 x6298.

Please check

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I created the application callTransfer in scratchPad. Find the below xml file <?xml version="1.0"?> <vxml version="2.0"> <form><var name="CallSid" expr="'f167f450-4382-45d5-9d6b-75028657d7be'"/> <var name="autoDigits" expr="1"/> <transfer name="mycall" dest="tel:+12562740056"> <prompt bargein="false...

Hi Team, I created the application callTransfer in scratchPad . Find the below xml file <?xml version="1.0"?> <vxml version="2.0"> <form><var name="CallSid" expr="'f167f450-4382-45d5-9d6b-75028657d7be'"/> <var name="autoDigits" expr="1"/> <transfer name="mycall" dest="tel:+12562740056"> <prompt barg...

[quote="support"]Hi, If we understand your question correctly, you are trying to transfer from a Plum Dev number to an outside number? You can find more information about the transfer functionality in our documentation here: http://www.plumvoice.com/docs/dev/voicexml:tags:transfer?s Let us know if y...

Hi Team, Now, we are using the Twilio IVR system. Find the below my requirement. 1. we configure the IVR Number in Plum Dev portal 2. Customers will calling to Plum IVR confuigure number 3. can able to forward call Plum IVR to Twilio IVR? Please let me know, how can we configure this feature in Plum...

Hi Team, Find the below voicexml.xml file and please review the file. Please let me know, if any attributes or fields will require for that. Request1: ============ <?xml version="1.0"?> <vxml version="2.0"> <property name="logging" value="disable"/> <form id="myIVR624025"> <var name="CallSid" expr="...

Hi, We have been able to reproduce the transfer issue on a test number. Our engineers believe this is related to the PCI environment and investigating whether we need to make any updates or additions to our firewalls to allow this traffic through. We will update you as soon as they know more. Regar...

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Hi Team,

Now I got the Plum Dev portal access. Please provide access to Application menu futures.

1. ScrachPad
2. Saved URL,
3. Application configuration
4. Remote URL
5. Repository.

This is my user id/name : mallikarjunab@wavecrest.gi

Thanks & Regards
Mallikarjun

Hi Team, As per your feed back. the given url configured in the port: 443 but url is not working. configured url : https://wcuser:wcuser@wcapi.wavecrest.in/v5/services/ivr/xmlivrprocessor?To=15018590400&callType=new find the server logs; Error fetching document https://wcuser:wcuser@wcapi.wavecrest....

Hi, PCI requirements state that we must utilize HTTPS (port 443) when connecting to far-end web services. Using port 444 will not work in that environment. Regards, Plum Support Hi Team, we configured these urls and these are not working. Please let me know the issues. https://wcuser:wcuser@plumivr...

Hi Team, This number: 844-748-3961 configured to PCI environment this url: https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor?To=1201643789&callType=new not working. but this was working fine before this was not in PCI. find the below error message. Error fetching docume...

Hi Team, we are co-ordinate with ubiquitygs team and we will make call setup for testing call transfer functionality using SIP. Please let me know, your contact details/skype id. 2). How can we validate receiving request from Plum environment? is any unique identification number will send to plum re...