Plum IVR Support

I was finally able to get the WAV files to work by downsampling them to 8000Hz. Thank you for the update to the documentation. This will hopefully prevent similar issues for your other customers.

And again they did not work because the sample rate must be 8000Hz, no more no less...ours were 48000Hz.

Again, I ask for more complete documentation.

John

So the WAV files did not work because apparently wavs have to be single channel only...trying again tonight.

Suggestion to update documentation with exact supported specs for sound files, and recommended and validate tools to create them.

John

Hello:

It seems to play fine in any audio player. It was encoded using audacity. We did try and reduce the bitrate to 128 from 192, but that did not work. We are going to try encoding as a wav and see how that works...

FYI we are using Audacity for recording the sound files...

Thanks,

John

Hello: I added a new couple of MP3s to our sounds library for prompts and am now getting the following error from PLUM: MadDecoder::errorCallback() - unrecoverable decoding error 0x0104 (reserved sample frequency value) What is the issue? The MP3s are encoded at 192kbps, I do see our others are at 1...

Hello: An update for you. I have been monitoring this for a week or so. It appears that callbacks are now happening, but there seems to be inconsistency in the form variables being posted. I do not appear to always be getting the message id and it's status from the callback, resulting in "missing" c...

Thanks!! I will monitor this evening when the process is scheduled to run and let you know!

John

When receiving an SMS message, what is contained in the sms_message_id POST variable?

I have an app that will send a text and solicit a response (i.e. Type X to Confirm).

When that message response comes in is there any way to tie it to the original message that was sent out?

John

Can the from number that is displayed on the recipient's phone be spoofed when sending an SMS message? I.e., can it be a different number than the account number?

John

Hello: When should I expect the result_url sent to PLUM during a sms message queue to receive a message? It is not happening at all, confirmed by looking at IIS logs and not POST messages sent to the result_url. Texts are confirmed as sent by looking at plum voice logs, and the result_url is populat...