Plum IVR Support

Yes, I attempted to call in and got nothing. When I look at the logs it says Unable to fetch file, timeout. So I went to try the network tool and ping my IP and it was unable to reach the IP. How else can I test my environment?

My firewall engineer has whitelisted the proper addresses. Now through the developement test environment I am unable to ping my IP, and am unable to fetch my xml file through the URL it timeout's. What else am I missing to set this up properly? Should the DEV environment work once the IP's you speci...

My app is not publicly accessible over the internet. My security engineer needs to setup external access. Do have specific IP addresses that replys will come from?
VXML is the only format that is recognized?

Hi,
I'm working with my security engineer trying to setup a port for the plum voice app to reach my url. Do you have specific firewall specs that he would need to follow?
Or is there someone specific he can work with to get this up and running?

Thanks,
Mary