Plum IVR Support

I was a syntax error with the following code: <grammar type="application/srgs+xml" root="STAR"> <rule id="STAR1"> <one-of> <item>*</item> </one-of> </rule> </grammar> Once I have removed the code everything is working correctly. I made sure the IDs were not duplicate too.

The initial form defines the variables. The form is called GetControlInformation. The other variables are set as the call continues thru its process. The 3 grammars are in the code for the initial code as "<option dtmf="*"/>", which host the initial form. I would think if "<option dtmf="*"/>" was in...

I posted all the code to review again, but yes that is the code is go to when pressing star and it happens. When you press star there is a long pause for 20 seconds then the StarExit form code gets executed. I am asking why. I reposted all the code so you can look at with the updates we have made to...

It is accepted the * this time, but the long pause happens after the star is pressed. The pause is close to 30 seconds. This is the form it goes to when pressed * <?xml version="1.0"?> <!DOCTYPE vxml PUBLIC "-//The Plum Group//DTD VOICEXML 2.1//EN" "/usr/local/plumvp/vxml.dtd"> <vxml version="2.1" x...

Here is an update of the code and call log below: Code: ----------------------- <?xml version="1.0"?> <vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" application="ivrroot.vxml"> <meta name="maintainer" content="cgomez"/> <property name="inputmodes" value="dtmf"/> <var name="main"/> <var name...

I went ahead and create a ivrroot.vxml file which contains the ivr variables. I also redirected all the pages to look at this new page too. I removed the variables from the ivrfaxback.vxml and pointed the application= to the new page. I get the same results. I removed these two properties too with n...

I don't see any global grammars. Below is the property tags of the ivrfaxback.vxml <vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" > <meta name="copyright" content="2009 Inc."/> <meta name="MAINTAINER" content="cgomez"/> <property name="documentmaxage" value="0s"/> <property name="com.genesy...

I changed the subdialog with no affect. I found the issue but don't know why. On this form I removed this tag <option dtmf="*"/> and work as it should. I figured that out from looking at the call log. For some reason the option tag is causing the log pause. Now that I removed that tab we can press *...

The return tag is returning the providertype to the main page, which we haven't reach that in this issue. My issue is way before we get the return tag. On the slash, if removed it causes a parsing error. I thought it was a common to put a slash at the end when there isn't a ending tag for XML, plus ...

Below is the second page of code after you press 1. Between the first page and second page is the long pause. I have validated both pages as good. ================================ <?xml version="1.0"?> <!DOCTYPE vxml PUBLIC "-//The Plum Group//DTD VOICEXML 2.1//EN" "/usr/local/plumvp/vxml.dtd"> <vxm...

Below is the code after pressing 1 there is dead silence for 10 seconds. ========================================= <?xml version="1.0"?> <vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" application="ivr.vxml"> <meta name="maintainer" content="cgomez"/> <property name="termmaxdigits" value="tr...

The prompt expects only one input.

the call occurs after the pre-recorded audio plays, the retrieval of the sub dialog has already occurred. On the pre-recorded audio there is no silence noise after. If for example the audio plays and gives options to press 1, 2, or 3. Once I press 1 there is a dead silence for about 10 seconds befor...

We have a long pause between prompts. How can we trouble shoot the issue? I am not finding an issue with the speed of pulling in the code. The issue occurs in each sub dialog call.

Still having the issue. Now the system just hangs up and no call log is record. I call the number and then the extension, and one second later with dead silence it hangs up.