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Search found 5 matches
- Thu Apr 20, 2017 1:06 pm
- Forum: Plum Fuse+ Q&A
- Topic: Error when No Input or No Match "Jump To" configured
- Replies: 2
- Views: 4809
Error when No Input or No Match "Jump To" configured
An error is occurring when the application setting for the "No Match" or "No Input" action is set to "Jump To" a page in the application. The error appears at the end of the call log as: Uncaught event: error.badfetch.http.500 To reproduce, add a menu module and set the "No Input" config to "Jump To...
- Mon Apr 17, 2017 2:02 pm
- Forum: Plum Fuse+ Q&A
- Topic: Currency prompt does not support negative amounts
- Replies: 1
- Views: 3907
Currency prompt does not support negative amounts
A Prompt module with a currency variable reads back the currency value the same whether it's a positive or negative number. It doesn't appear to support negative numbers. This limitation isn't mentioned in the documentation so I think this is a bug. I've tested with both a JavaScript native number a...
- Mon Apr 17, 2017 11:48 am
- Forum: Plum Fuse+ Q&A
- Topic: Error when a Global Shortcut is configured
- Replies: 2
- Views: 4310
Error when a Global Shortcut is configured
I'm trying to set up a global shortcut so that a special DTMF combination like *# will jump to a specific page in the application, but I'm receiving an error whenever I have the shortcut configured in the Application Settings. The error occurs immediately when calling the deployed application. It sp...
- Fri Apr 14, 2017 1:39 pm
- Forum: Plum Fuse+ Q&A
- Topic: Menu module has long pause after entering option
- Replies: 3
- Views: 4982
Re: Menu module has long pause after entering option
That is only realistic to ask them to type "#" when doing a variable digit prompt like "please enter your PIN number, followed by #". But if you're at the main menu of an IVR, I have never once heard an IVR say "press 1 followed by the # key for account info, press 2 followed by the # key for sales,...
- Thu Apr 13, 2017 4:30 pm
- Forum: Plum Fuse+ Q&A
- Topic: Menu module has long pause after entering option
- Replies: 3
- Views: 4982
Menu module has long pause after entering option
I noticed that there is a long pause of several seconds after entering a valid DTMF menu option, even when "Barge In" is enabled. With a little trial and error I found that the Menu module seems to be using the application-level setting for "Final DTMF timeout". You can see this by cranking that val...