Plum IVR Support

Is it possible to specify the voice name attribute at a global level? I'm able to change the setting inside the <prompt> element as in the following example. <prompt><voice name="Rich">Hello</voice></prompt> Do I need to include the <voice> element inside every <prompt> where I want to apply that se...

Removing the comma from the number causes the prompt to read the number as "twelve hundred". I did not have to change to the RealSpeak TTS Engine and am using ATT Natural Voices 1.4. Thank you for the direction on this request.

Thanks for the response. I will give that a try.

Jason

Is it possible without customization for a prompt to read a four digit number like 1,200 as "twelve-hundred" instead of "one thousand two-hundred"? Is the only option to use javascript to build the prompt?

Jason

We have not seen the issue recently. Hopefully this means it is fixed.

Thanks,
Jason

Has there been any progress made on this issue since the last update?

Thanks,
Jason

Ok thank you for the update.

Jason

Something changed on our account and the prompts are starting without a "hello" or other noise. This is working as we'd like it to.

Jason

Here are some ideas to try if you haven't already... - Disable “Enhanced 4G LTE” (if applicable) - Review/test any DTMF settings on your phones. I think Android’s settings are at Settings -> Call -> DTMF tones. I'd also be curious if you're finding this issue to be related to device hardware/OS? tha...

I was told by Troy Signorelli that it is not possible to eliminate the wait time. Please confirm. It appears the callee voice detection is already disabled on our test account and the prompts are still requiring a "hello" or noise of some kind. This would confirm what Troy is saying.

Thanks,
Jason

Has anyone had issues with outbound calling where the DTMF input sometimes doesn't work? In our testing we continually have issues from one call to the next where DTMF input works one time, then on the next outbound call with the exact same vxml, the DTMF input doesn't work. Typically it works the f...

I'd like confirmation on what happens between the time an outbound call is initiated and the first VXML form loads. Are the steps below correct? 1. Outbound call requested via queuecall.php 2. If call connects, Plumvoice server waits for input from the end user (i.e. user says "hello") to determine ...

We’re trying to figure out how to make a webrequest/webservice call within the PlumVoice framework. Can you provide examples for how to do this or point us in the right direction to find the answer? Is it possible to make the request using javascript?

Thank you.
Jason

Thank you.

Jason

I haven't found much documentation on how "custom call parameters" are used in outbound calling (https://outbound.plumvoice.com/webservice/queuecall.php). Are these parameters available in the vxml of the "start url" in some way? Where can I get more information? I've looked over the outbound guide ...