We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics
Search found 15 matches
- Thu Sep 21, 2017 8:28 am
- Forum: Plum DEV Q&A
- Topic: Global Voice Name
- Replies: 1
- Views: 3917
Global Voice Name
Is it possible to specify the voice name attribute at a global level? I'm able to change the setting inside the <prompt> element as in the following example. <prompt><voice name="Rich">Hello</voice></prompt> Do I need to include the <voice> element inside every <prompt> where I want to apply that se...
- Thu Sep 21, 2017 8:10 am
- Forum: Plum DEV Q&A
- Topic: <say-as> number possibilities
- Replies: 3
- Views: 6807
Re: <say-as> number possibilities
Removing the comma from the number causes the prompt to read the number as "twelve hundred". I did not have to change to the RealSpeak TTS Engine and am using ATT Natural Voices 1.4. Thank you for the direction on this request.
- Wed Sep 06, 2017 2:19 pm
- Forum: Plum DEV Q&A
- Topic: <say-as> number possibilities
- Replies: 3
- Views: 6807
Re: <say-as> number possibilities
Thanks for the response. I will give that a try.
Jason
Jason
- Tue Sep 05, 2017 1:17 pm
- Forum: Plum DEV Q&A
- Topic: <say-as> number possibilities
- Replies: 3
- Views: 6807
<say-as> number possibilities
Is it possible without customization for a prompt to read a four digit number like 1,200 as "twelve-hundred" instead of "one thousand two-hundred"? Is the only option to use javascript to build the prompt?
Jason
Jason
- Tue Aug 15, 2017 10:00 am
- Forum: Plum DEV Q&A
- Topic: Outbound call - sometimes DTMF input not accepted
- Replies: 9
- Views: 13944
Re: Outbound call - sometimes DTMF input not accepted
We have not seen the issue recently. Hopefully this means it is fixed.
Thanks,
Jason
Thanks,
Jason
- Wed Aug 09, 2017 3:44 pm
- Forum: Plum DEV Q&A
- Topic: Outbound call - sometimes DTMF input not accepted
- Replies: 9
- Views: 13944
Re: Outbound call - sometimes DTMF input not accepted
Has there been any progress made on this issue since the last update?
Thanks,
Jason
Thanks,
Jason
- Mon Jul 17, 2017 2:34 pm
- Forum: Plum DEV Q&A
- Topic: Outbound call - sometimes DTMF input not accepted
- Replies: 9
- Views: 13944
Re: Outbound call - sometimes DTMF input not accepted
Ok thank you for the update.
Jason
Jason
- Mon Jul 10, 2017 2:12 pm
- Forum: Plum DEV Q&A
- Topic: Outbound call - starting prompts
- Replies: 3
- Views: 6437
Re: Outbound call - starting prompts
Something changed on our account and the prompts are starting without a "hello" or other noise. This is working as we'd like it to.
Jason
Jason
- Mon Jul 10, 2017 1:49 pm
- Forum: Plum DEV Q&A
- Topic: Outbound call - sometimes DTMF input not accepted
- Replies: 9
- Views: 13944
Re: Outbound call - sometimes DTMF input not accepted
Here are some ideas to try if you haven't already... - Disable “Enhanced 4G LTE” (if applicable) - Review/test any DTMF settings on your phones. I think Android’s settings are at Settings -> Call -> DTMF tones. I'd also be curious if you're finding this issue to be related to device hardware/OS? tha...
- Mon Jul 10, 2017 1:13 pm
- Forum: Plum DEV Q&A
- Topic: Outbound call - starting prompts
- Replies: 3
- Views: 6437
Re: Outbound call - starting prompts
I was told by Troy Signorelli that it is not possible to eliminate the wait time. Please confirm. It appears the callee voice detection is already disabled on our test account and the prompts are still requiring a "hello" or noise of some kind. This would confirm what Troy is saying.
Thanks,
Jason
Thanks,
Jason
- Thu Jun 29, 2017 10:42 am
- Forum: Plum DEV Q&A
- Topic: Outbound call - sometimes DTMF input not accepted
- Replies: 9
- Views: 13944
Outbound call - sometimes DTMF input not accepted
Has anyone had issues with outbound calling where the DTMF input sometimes doesn't work? In our testing we continually have issues from one call to the next where DTMF input works one time, then on the next outbound call with the exact same vxml, the DTMF input doesn't work. Typically it works the f...
- Wed Jun 21, 2017 10:30 am
- Forum: Plum DEV Q&A
- Topic: Outbound call - starting prompts
- Replies: 3
- Views: 6437
Outbound call - starting prompts
I'd like confirmation on what happens between the time an outbound call is initiated and the first VXML form loads. Are the steps below correct? 1. Outbound call requested via queuecall.php 2. If call connects, Plumvoice server waits for input from the end user (i.e. user says "hello") to determine ...
- Mon May 08, 2017 11:18 am
- Forum: Plum DEV Q&A
- Topic: webrequest/webservice call
- Replies: 1
- Views: 4272
webrequest/webservice call
We’re trying to figure out how to make a webrequest/webservice call within the PlumVoice framework. Can you provide examples for how to do this or point us in the right direction to find the answer? Is it possible to make the request using javascript?
Thank you.
Jason
Thank you.
Jason
- Fri Apr 28, 2017 7:12 am
- Forum: Plum DEV Q&A
- Topic: outbound calling "custom call parameters" documentation
- Replies: 2
- Views: 5511
Re: outbound calling "custom call parameters" documentation
Thank you.
Jason
Jason
- Wed Apr 26, 2017 10:56 am
- Forum: Plum DEV Q&A
- Topic: outbound calling "custom call parameters" documentation
- Replies: 2
- Views: 5511
outbound calling "custom call parameters" documentation
I haven't found much documentation on how "custom call parameters" are used in outbound calling (https://outbound.plumvoice.com/webservice/queuecall.php). Are these parameters available in the vxml of the "start url" in some way? Where can I get more information? I've looked over the outbound guide ...