Plum IVR Support

incompletetimeout and others like maxspeechtimeout are not available to tweak in the settings on my app. Do I have to ask you to make those changes for me? Is sensitivity is set to 0.2 in all the Fuse+ apps by defaults? I only tried to set it lower because callers were having so much trouble. If tha...

I am using external grammars, shown below. This is the exact revision I had them test last week. They are now unable to get the first prompt to accept their digits, either interrupting them, or hearing the error prompt. Some are successful when they rapid fire the entire number, but it won't allow a...

I deployed a simple app that asks for a 16 digit number last week and had people call in. The speech rec operated fairly well. Today, many more people called in and most could not get a number recognized at all. Even the same people who called last week are having significant trouble. I built the ap...