I already can successfully scheduled call and retrieve the vxml from our service. But the "result_url" is not being called immediately after the call is done.
For example, the call is scheduled at 14:46, but receive the callback at result_url at 15:42.
Do I missed some setting on this?
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Search found 21 matches
- Fri Sep 28, 2018 2:44 pm
- Forum: Plum DEV Q&A
- Topic: result_url not be called immediately
- Replies: 1
- Views: 10898
- Fri Dec 08, 2017 12:47 pm
- Forum: Plum Fuse+ Q&A
- Topic: Application is not invoked after call scheduled
- Replies: 3
- Views: 5421
Re: Application is not invoked after call scheduled
Team,
could you please provide the possible events name for status 'failed', by now we already know the three possible outcomes below?
{"eventname":"noanswer","timestamp":1508796787}
noanswer
phoneBusy
Informationtone
Thanks.
could you please provide the possible events name for status 'failed', by now we already know the three possible outcomes below?
{"eventname":"noanswer","timestamp":1508796787}
noanswer
phoneBusy
Informationtone
Thanks.
- Tue Dec 05, 2017 1:07 pm
- Forum: Plum Fuse+ Q&A
- Topic: Application is not invoked after call scheduled
- Replies: 3
- Views: 5421
Application is not invoked after call scheduled
Team, After scheduled calls, some return status 'completed', some return 'failed'. In both 'completed' and 'failed', there exists such a situation that some related call log are missed for related scheduled call. And the related postcall-webservice is not executed also. Could you please help us to c...
- Tue Dec 05, 2017 12:30 pm
- Forum: Plum Fuse+ Q&A
- Topic: Issue about "Post-Call Webservice" are invoked two times
- Replies: 5
- Views: 6371
Re: Issue about "Post-Call Webservice" are invoked two times
Hello,
The phone number and time stamp has been sent through P-message.
The phone number and time stamp has been sent through P-message.
- Thu Nov 30, 2017 12:10 pm
- Forum: Plum Fuse+ Q&A
- Topic: Issue about "Post-Call Webservice" are invoked two times
- Replies: 5
- Views: 6371
Issue about "Post-Call Webservice" are invoked two times
Team, Recently, "Post-Call webservice" are invoked two times after call completed. This issue is not happened for every call. As my understanding, it should happened once, correct? 30 Nov 2017 11:35:55 AM -0500: Post-Call Webservice, [rest] - Sending REST request 30 Nov 2017 11:36:27 AM -0500: Post-...
- Mon Oct 09, 2017 11:20 am
- Forum: Plum Fuse+ Q&A
- Topic: About Transfer module
- Replies: 4
- Views: 7538
Re: About Transfer module
After drag a new module to replace old one, it works.
- Fri Oct 06, 2017 6:16 pm
- Forum: Plum Fuse+ Q&A
- Topic: About Transfer module
- Replies: 4
- Views: 7538
Re: About Transfer module
Team, I tried the format with "tel:6175555555;ani=7205555555", "6175555555", even "(617)555-5555", every time it show me an error, before the "Transfer module". The log is below. After var_201, the "Transfer" module should start. But it shows me the error below, instead of start transfering. (In Cal...
- Fri Oct 06, 2017 12:03 pm
- Forum: Plum Fuse+ Q&A
- Topic: Cannot add new variables to existing "rest module"
- Replies: 1
- Views: 3862
Cannot add new variables to existing "rest module"
Team, we hope to add more variable to post back to our rest service.
But when we click the "+" button, nothing happened, we have to drag a new module to replace old one.
Could you please help use to check it?
But when we click the "+" button, nothing happened, we have to drag a new module to replace old one.
Could you please help use to check it?
- Tue Oct 03, 2017 1:33 pm
- Forum: Plum Fuse+ Q&A
- Topic: About Transfer module
- Replies: 4
- Views: 7538
About Transfer module
Is there a method to show a specific number when we transfer call from plum through "Transfer" module?
- Tue Oct 03, 2017 1:26 pm
- Forum: Plum Fuse+ Q&A
- Topic: One "set Variable" module not being touched.
- Replies: 2
- Views: 3840
Re: One "set Variable" module not being touched.
Please ignore the issue, we already figure it out.
Thanks for your help.
Thanks for your help.
- Fri Sep 29, 2017 11:59 am
- Forum: Plum Fuse+ Q&A
- Topic: One "set Variable" module not being touched.
- Replies: 2
- Views: 3840
One "set Variable" module not being touched.
Team, In some scheduled outbound call, after we call the REST service, we hope to assign a returned value to variable, but the set variable module is not be touched. And cause some problems. This happens in touching a voice machine. should not be someone hangup the phone before the call flow touch t...
- Sun Sep 24, 2017 11:57 am
- Forum: Plum Fuse+ Q&A
- Topic: About result_url not be called
- Replies: 1
- Views: 3408
About result_url not be called
Team,
We tried to schedule calls with parameter result_url to post call result "call_details" to our REST service.
Unlucky, the rest_url is not being called after the call completed. Even we manually schedule call through "Queue Calls".
Thanks
We tried to schedule calls with parameter result_url to post call result "call_details" to our REST service.
Unlucky, the rest_url is not being called after the call completed. Even we manually schedule call through "Queue Calls".
Thanks
- Thu Sep 14, 2017 12:14 pm
- Forum: Plum Fuse+ Q&A
- Topic: About schedule outbound call
- Replies: 1
- Views: 3648
About schedule outbound call
Team,
Is there an feature or setting option that outbound call can just happen during a specific time frame?
for example: weekday from 8:00AM to 5:00PM.
If a call is scheduled through API not in the time frame, the call will be blocked.
Is there an feature or setting option that outbound call can just happen during a specific time frame?
for example: weekday from 8:00AM to 5:00PM.
If a call is scheduled through API not in the time frame, the call will be blocked.
- Wed Sep 13, 2017 3:40 pm
- Forum: Plum Fuse+ Q&A
- Topic: How to check a variable is undefined
- Replies: 1
- Views: 3396
How to check a variable is undefined
How to check a variable is undefined in compare variables module?
We tried the undefined, 'undefined' and '', all the choices do not works.
Any suggestions?
We tried the undefined, 'undefined' and '', all the choices do not works.
Any suggestions?
- Thu Sep 07, 2017 5:21 pm
- Forum: Plum Fuse+ Q&A
- Topic: About 4-5 second delay and Y/N prompts not recognized
- Replies: 1
- Views: 4242
About 4-5 second delay and Y/N prompts not recognized
Team, During testing, we find there is 4-5 second delay after input module. for example(Y/N module, digit module etc..) And The Y/N prompts not recognizing speech inputs very well, some time when speak 'No'/'Yes' get the message 'cannot get it'. If further app info is needed, please let me know. Tha...