We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics
Search found 20 matches
- Wed Dec 19, 2018 4:55 am
- Forum: Plum Fuse+ Q&A
- Topic: Daily usage stats via Mail or API
- Replies: 3
- Views: 11518
Re: Daily usage stats via Mail or API
Awesome! I went through VoiceTrends APIs and I had couple of more questions. 1. Is there any API from where I'll be able to pull details of a single call session with the ID retrieved from the shadow variable session.id? 2. Can I get the elapsed time of a call during it's going on (maybe a shadow va...
- Wed Dec 12, 2018 4:09 am
- Forum: Plum Fuse+ Q&A
- Topic: Daily usage stats via Mail or API
- Replies: 3
- Views: 11518
Daily usage stats via Mail or API
Hi, I need to send daily IVR usage stats to some of our Administrative users so I was looking for a way to do that but couldn't found anything suitable. So, 1. Do you guys have any scheduled job type of component where I can configure it to send out usage stats via Email for a particular application...
- Wed Nov 28, 2018 3:59 am
- Forum: Plum Fuse+ Q&A
- Topic: Details on connection error and other misc errors
- Replies: 3
- Views: 11440
Re: Details on connection error and other misc errors
1) We see that there are other call logs in your account with the same source and destination numbers as the call example you have provided. We have put in some calls to test if we get a hang-up or if we don't see the logs afterward. We have not encountered the issue. Does this hang-up or no logs h...
- Sun Nov 25, 2018 4:42 am
- Forum: Plum Fuse+ Q&A
- Topic: Details on connection error and other misc errors
- Replies: 3
- Views: 11440
Details on connection error and other misc errors
Hi, We're testing IVR integration with one of our webservices and have been noticing some weird behavior in call logs. There are cases where there's no logs and call gets dropped. I cannot see anything in call logs hence no debugging is possible in those cases. One example is the following call (760...
- Thu Nov 22, 2018 2:47 am
- Forum: Plum Fuse+ Q&A
- Topic: Custom error handler on webservice timeouts
- Replies: 3
- Views: 11407
Re: Custom error handler on webservice timeouts
I was actually looking for if there's any HTTP code that's returned or is there any way to extract the info from a REST module that there's been a timeout happened and then prompt something to the user. For instance, if my API server is down so that I can let user know that the system is currently u...
- Mon Nov 19, 2018 1:23 am
- Forum: Plum Fuse+ Q&A
- Topic: Custom error handler on webservice timeouts
- Replies: 3
- Views: 11407
Custom error handler on webservice timeouts
Hi,
I was wondering is there any way where I can add a custom prompt for webservice timeouts? I couldn't find it anywhere in the settings or documentation.
Thanks,
I was wondering is there any way where I can add a custom prompt for webservice timeouts? I couldn't find it anywhere in the settings or documentation.
Thanks,
- Tue Oct 02, 2018 4:06 am
- Forum: Plum Fuse+ Q&A
- Topic: Logging in Evaluate JS module
- Replies: 1
- Views: 10099
Logging in Evaluate JS module
Hi, Is there any way to add log statements in Eval JS module? I can see console.log() doesn't work in there but both writing code and debugging is extremely tedious in there. No formatting and no logging. Please let me know if there's any way around it where I can step through the code segment. Anot...
- Thu Sep 20, 2018 1:39 am
- Forum: Plum Fuse+ Q&A
- Topic: Is there any way for capturing cookies?
- Replies: 10
- Views: 19065
Re: Is there any way for capturing cookies?
That was of great help! Thanks again for fast response.A patch has been deployed to Fuse+ which adds an additional shadow variable to the REST module, the $.raw_headers. This will allow for 0-indexed array access to the raw header strings.
- Sat Sep 01, 2018 1:20 am
- Forum: Plum Fuse+ Q&A
- Topic: Is there any way for capturing cookies?
- Replies: 10
- Views: 19065
Re: Is there any way for capturing cookies?
It's alright. Thanks for clearing it up.
- Fri Aug 31, 2018 3:24 am
- Forum: Plum Fuse+ Q&A
- Topic: Is there any way for capturing cookies?
- Replies: 10
- Views: 19065
Re: Is there any way for capturing cookies?
No problem. I really appreciate you guys being prompt. Btw you didn't answer my original question though.
Should I take that as a no?Does any of the modules allow making web requests with cookies?
- Thu Aug 30, 2018 3:34 am
- Forum: Plum Fuse+ Q&A
- Topic: Is there any way for capturing cookies?
- Replies: 10
- Views: 19065
Is there any way for capturing cookies?
Hi, Does any of the modules allow making web requests with cookies? Let me explain the scenario a bit so that you guys can suggest better. FYI, I'm well aware of REST conventions but we'll be integrating IVR system to one of our legacy APIs that's not stateless and uses cookies. I tried with passing...
- Tue Aug 28, 2018 4:54 am
- Forum: Plum Fuse+ Q&A
- Topic: Specify max time limit for a single call
- Replies: 3
- Views: 5538
Re: Specify max time limit for a single call
Thanks. Shadow variables will be of great help but I needed one more clarification. By transfer you mean call transfer not data transfer during a webservice call, right?
- Sat Aug 25, 2018 8:20 am
- Forum: Plum Fuse+ Q&A
- Topic: Specify max time limit for a single call
- Replies: 3
- Views: 5538
Specify max time limit for a single call
Hi, I was looking for any way to specify max time limit for a single call but couldn't find anywhere in the documentation. Is there a feature like that? I'd also like to know if there's any default settings that I can set when one of my REST backend service is down. Like setting a different prompt f...
- Thu Aug 09, 2018 2:21 am
- Forum: Plum Fuse+ Q&A
- Topic: Firewall whitelist for Plum Fuse+
- Replies: 7
- Views: 15662
Re: Firewall whitelist for Plum Fuse+
Hi, I allowed the subnets you've provided but I'm getting requests from 63.251.132.45. nslookup returns the following hence seems like it's from plum yet doesn't fall inside the subnets above. $ nslookup 63.251.132.45 Server: 127.0.1.1 Address: 127.0.1.1#53 Non-authoritative answer: 45.132.251.63.in...
- Tue Jul 31, 2018 12:38 pm
- Forum: Plum Fuse+ Q&A
- Topic: Firewall whitelist for Plum Fuse+
- Replies: 7
- Views: 15662
Firewall whitelist for Plum Fuse+
Hi, We'll be integrating Fuse+ to our application through REST API calls and typically the application sits behind a firewall and we only want to allow certain URLs/IP addresses to have access to the application. I've noticed each time the requesting URL from Plum changes so that cannot be used. Can...