We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics
Search found 1 match
- Mon Oct 08, 2018 11:19 am
- Forum: Plum Insight Q&A
- Topic: How to Display Caller ID of each Agent
- Replies: 1
- Views: 28170
How to Display Caller ID of each Agent
Hi, We currently have a situation where the agent passes the caller into our Survey on Insight. The caller ID that is displayed is the generic number for our call center. How can I have either the extension or the actual number of the agent displayed as the caller ID so that I can take action on the...