Plum IVR Support

My card was set to 2 rings by Plum, but still nothing is captured.

I have tried using the code as illustrated in this forum to see how to capture the telephone number being called from. I use the following code: <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml"> <form id="ani_test"> <block> <prompt> You are calling from phone number <say-as type="acronym"> <v...

Thanks. I found a shareware product called Ease Audio Converter ($19.95) that works great. You need to first convert the recording to pcm, 16 bit, 8 Hz mono - then to ulaw, but you can batch convert and keep long filenames.

I've recorded audio, converted it to ulaw with SoX, and in several cases, there is static in the background that's not there with other formats. Is there a way to work around this?

I've tried to use the scripts provided, changed the global upload directory, but get an "error bad fetch" when I try and use it as you suggested. I'd like the files to reside on our plum IVR box, but our web server is a hosting company. I got the same message no matter which local direcdtory I used,...

It worked for me, but it needs to be in the menu tag.

How do you save a voice recording to a file on the server? Say to verify an order, or similar? Is it saved as a wav file?

In using your outbound notification demonstration, I've noticed an extensive time delay between when the phone is answered and the message begins. This concerns me since I don't want people hanging up before the message starts.

How do you control that delay?

Thanks

I'm a little confused on how to set up a custom say-as grammar. For example, I want "NW" to be said as "Northwest".

Do you have an example that I can emulate?

Thanks

I found Bevocal has say-as types such as airline, and airport which turn the codes into TTS words (e.g. "ba" into "british airways" and "dfw" into dallas fort worth".

Does the Plum platform have similar say-as types?

Create an asp file as follows. The info is pulled from the database just as in your normal asp file, and the vxml code at the end will respond over the phone. <?xml version="1.0"?> <vxml version="2.0"> <%@ Language="VBScript"%> <% Dim myvariable myvariable=request("variable") (RUN DATABASE CONNECTIO...