Plum IVR Support

Working with support on this issue now.

Outbound calling does not seem to be working efficiently? It took 23 minutes to place a call that I posted at 9am today? Help!!!

Support,

As of 11:00am today my Outbound Queue does not seem to place any calls. All postings to :

http://outbound.plumgroup.com/webservice/queuecall.php

results in Status=failed, CalleeType=no answer being reported in my Call Queue.

-rob

Support, Here is a link to a pdf with stats from 50 consecutive posts to the outbound queue. XML output for the first post is provided as well. http://surveyweb1.ucsur.pitt.edu/files/ucsur_outbound_call_sequence.pdf Note: I have "max_retries" set to 0. I am doing this because for our study I need to...

Support, I have tested on the following phone lines: 1. University of Pittsburgh Phone system (412-624-3889 & 412-624-2066) 2. My cell phone (Tracfone) (412-736-4825) I testing again this morning with the following results... http://surveyweb1.ucsur.pitt.edu/files/ucsur_outbound.pdf Yellow Highlight...

Support, Of 13 phone calls scheduled to 412-624-2066 between 05/13/2009 - 01:16:00pm EDT and 05/13/2009 - 02:16:59pm EDT, 5 of the calls failed (38%). Details can be found in my "Outbound Campaign : : default." Most of my testing has been to 412-624-3889 where I have made well over 100 calls. Howeve...

Support, Some of my posts to queuecall.php do not seem to be working. 1. I post my data to http://outbound.plumgroup.com/webservice/queuecall.php 2. I see the call being attempted in my call queue (Outbound Campaign : : default) 3. My phone doesn't ring and the queue reports it as "failed no answer"...

I figured-it-out...nevermind

Support, This is my first outbound test and I am having a problem getting the "start_url" file to execute. 1. The call is queued properly 2. The call is made 3. I answer the phone 4. I then hear "A serious error of type. Error bad fetch has occurrrd. Exiting." ---------------------------------------...

I would like to replace the number in the "count" attribute of the "nomatch" tag with a variable. How do I do this?

<nomatch count="6">

I have tried various combinations of...

<var name="vBailCnt" expr="6"/>
<nomatch count="<value expr="vBailCnt"/>">

Support, How do I set a Global variable in my "application root" xml file and then reference it in my "leaf" xml file? 1. In the application root I set a global var called "vSubjID" and assign it "0" 2. In the application root I change "vSubjID" inside a form construct 3. I would like to reference t...

Support, Does anything special have to occur on the ASP-side for us to take advantage of the <transfer> tag? We are running a CATI / IVR questionnaire where a telephone interviewer is going ask a Subject some questions and then manually transfer the Subject over to a PlumVoice IVR app for some sensi...