Plum IVR Support

Hi Team, There are few questions: 1). Your provided range - Ubuguitygs receiving the IP address: Please confirm your IP address range. 2). The audio prompts are playing huge time nearly 8secs - prompts to prompts. I find the server logs: prompts to prompts time gap between. Mon 19 Sep 2016 10:40:34 ...

Hi, We have tested again and we are still receiving a 403 Forbidden response to our SIP Invite. Unfortunately, we cannot provide any more details than this since the call is being rejected at the far-end. We do not know why the call is being rejected. Regards, Plum Support Hi Team, we are co-ordina...

removed

removed

Hi, We have done some transfer test calls to the numbers you provided at sip-twilio.ubiquitygs.com on a test IVR where we could run packet captures while we placed these calls. We have found that your system returns a SIP response 403 Forbidden for both numbers after we have attempted a SIP INVITE....

removed

support wrote:Hi,

We've been looking into this and we wanted a bit more information. Are you attempting to send a transfer call to an Indian number?

Regards,
Plum Support

Hi Team,

Yes, I am trying to call Indian Number - (+919160111490).

Thanks,

removed

removed

removed

Hi, Can you please clarify if you trying to transfer a SIP call out of our environment or in to it? That will help us determine what information you may need from us. Regards, Plum Support Hi Team, In the IVR application, we can able to connect to the Live agent application in call transfer functio...

Hi Team,

we are going the implement call transfer functionality using SIP aai.



Please let me know, Plum environment dest="sip:9160111490@xxxxx.xxxx.xxx.com - this value.

Thanks,

Hi Team, Please find the below xml input file to Plum Dev environment. <?xml version="1.0"?> <vxml version="2.0"> <form><var name="CallSid" expr="'a9e72239-f524-401f-a803-acba55a04aff'"/><var name="autoDigits" expr="1"/><block> <prompt bargein="false"> <audio src="https://wcdevint2.wavecrest.in:444/...

Hi, The code that you have posted is formatted correctly, but the code referenced in the URL in your <submit> tag, https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/, is what is causing the badfetch error. Is it possible for you to provide that code to us? Regards, Plu...

Hi Team, Please let me know, the below error in Plum Dev server log. Attempting to fetch https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/ Thu 01 Sep 2016 03:14:23 AM EDT: Click here to view saved VoiceXML script DocumentParser::FetchDocument - Parse error in file "htt...