Plum IVR Support

Hi, The badfetch error you are producing is due to incorrect syntax in your VXML code at https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/. If you would like to provide that code to us we could look further into the issue, but solely from the logs it seems as though i...

Hi Team, we are facing the audio playing issues. we prepare the response xml file which send to Plum Dev environment. Plum dev environment some times playing all the audio files playing very well and some times not only playing first two. find the our response xml file. <?xml version="1.0"?> <vxml v...

Hi Team, We are looking at giving the user an option to enter input in varied length. The prompt for the user will be read out as "please enter you card number or press 9 to talk to our agent". Card number will be 16 digit in length and will never start with 9. We are looking to have the flow based ...

Hi Team,. Thanks you for reply. We already implement IVR system and we integrated with Twilio application. Now, we will change our IVR application to Plum Application. We shared the phone numbers to customers and they use the twilio numbers. We configure the Plum IVR number in Twilio call forward op...

Hi Team,

Please provide the call forward option in Plum IVR Integration.

Please provide the sample code

Thanks,

Hi Team, we are developing the IVR application against with PCI complaint. The IVR Application functionality - 1. Asking the playing Card (debit/credit) number 2. Player DOB 3. Player SSN. How can we manage these information travelling from out system to Plum environment. Can we configure any extra ...

Hi Support, Taking problem of input Credit card number: This is the sample vxml file: <?xml version="1.0"?> <vxml version="2.0"> <form> <field name="creditcardnum" type="digits?length=17"> <grammar type="application/srgs+xml" root="ROOT" mode="dtmf"> <rule id="ROOT" scope="public"> <one-of> <item re...

Hi Support, How can we avoid dial number extension. Please let me know the configurations for this. We are using Plum IVR in two ways 1). Call forward option. we are calling to TWILIO and twilo is forwarding to Plum which is redirect to the Wavecrest system. In Dev, environment, every we enter the d...

Hi Plum Support,

I am unable to configure the Remote url in POST Method support.
Please let me know, How can i configure POST method support in Remote URL

Hi All, The audio file : wc-prelogin_03.wav file not played from remote system and we got the below error messages. File: https://wcdevint2.wavecrest.in:444/static/ivr/Afligo/en/wc-prelogin.wav (here file name changed). This is the file properties: bit rate: 64 kbpss size: 90.1KB 8 kHz 8-bit µ-law W...

Hi, We called into your app and got an error that says: File: https://wcdevint2.wavecrest.in:444/static/ivr/Afligo/en/wc-prelogin.wav Should be 8000 samples per second, it's 48000 Meaning the bitrate and sample rate of your audio file is not compatible. Your sample rate is too high. Please follow o...

Hello Team, 1. create the scratchpad application afligoivr. 2. written the vxml file with two audio files - one is in File Repository and second one is in remote system Find the below vml file> <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> <audio src="http://repo.local.plumgroup...

Hi Team, Audio files are not played, the file size more than 100 KB in remote system. I written the vxml file in scratchpad. Please find the below vxml file. <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> <audio src="http://repo.local.plumgroup.com/root/e13a7064fe202b6d2d6ff05bff...

Hi Team, I uploaded the autido files - wc-INTRO.wav and wc-prelogin.wav fiels to 'af' directory using File repository. 1). I created scratchPads application - 'Afligo'. ScratchPads - vml file: <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt bargein="false"> <audio src="af/wc-INTRO....