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Search found 79 matches
- Mon Jan 22, 2018 1:05 pm
- Forum: Plum DEV Q&A
- Topic: DTMF 0 question
- Replies: 1
- Views: 3124
DTMF 0 question
I want to allow a caller to press 0 at a boolean field, but I don't see a way to distinguish between pressing 0 and saying "no" because the output from the built-in boolean grammar includes zero. I'd rather not re-implement a version of the boolean grammar myself to work around this problem. Is ther...
- Thu Dec 21, 2017 12:55 pm
- Forum: Plum DEV Q&A
- Topic: How do I use TTS to speak a number as digits?
- Replies: 3
- Views: 4894
Re: How do I use TTS to speak a number as digits?
Thank you. that worked
- Wed Dec 20, 2017 1:27 pm
- Forum: Plum DEV Q&A
- Topic: Delay when DTMF and speech allowed
- Replies: 1
- Views: 3370
Delay when DTMF and speech allowed
We have noticed that when we allow speech input there is a delay of upwards of 6 seconds before moving to the next step in the call flow. When it is DTMF the IVR moves within a second to the next step of the call flow. When we allow speech input there is that significant delay even if the answer is ...
- Thu Nov 30, 2017 12:33 pm
- Forum: Plum Fuse+ Q&A
- Topic: Usage Report missing data
- Replies: 5
- Views: 6043
Re: Usage Report missing data
Is that a feature that will be available at some point in the future?
- Wed Nov 29, 2017 8:54 am
- Forum: Plum Fuse+ Q&A
- Topic: Usage Report missing data
- Replies: 5
- Views: 6043
Re: Usage Report missing data
Yes, when selecting outbound the call data shows up but I'm trying to filter it out by a specific outbound application. When I select the number that the outbound app is deployed to and run it for just that I don't see any data. How do I get numbers for just one particular outbound application?
- Mon Nov 27, 2017 4:33 pm
- Forum: Plum Fuse+ Q&A
- Topic: Usage Report missing data
- Replies: 5
- Views: 6043
Usage Report missing data
Hi
I am running a usage report from Fuse+ for a deployed outbound call. Calls were placed and I see activity in the log but nothing is showing up in the usage report. I'm running it for 11/1 - current. Inbound call activity is showing up just fine in the usage report. Is there a known issue?
Thanks
I am running a usage report from Fuse+ for a deployed outbound call. Calls were placed and I see activity in the log but nothing is showing up in the usage report. I'm running it for 11/1 - current. Inbound call activity is showing up just fine in the usage report. Is there a known issue?
Thanks
- Fri Nov 10, 2017 12:56 pm
- Forum: Plum Fuse+ Q&A
- Topic: cancel calls from queue not working
- Replies: 1
- Views: 3147
cancel calls from queue not working
We are attempting to cancel two calls that are in "queuing" status for a deployment but despite clicking on the cancel button and confirming that we want to cancel those calls, they are remaining in that state. Is that a bug?
thanks
thanks
- Wed Nov 08, 2017 10:38 am
- Forum: Plum DEV Q&A
- Topic: SMS Status
- Replies: 3
- Views: 4437
Re: SMS Status
thanks for the response. What would be some examples of messages that file to send? What could cause that.
- Tue Nov 07, 2017 2:51 pm
- Forum: Plum DEV Q&A
- Topic: SMS Status
- Replies: 3
- Views: 4437
SMS Status
We're trying to understand the statuses we get back when an SMS is sent.
(success or failure), error message and the result data.
If an SMS is sent to a landline does that come through as a "success" because the message was sent? Do you know if it was "received"? What would constitute a failure?
(success or failure), error message and the result data.
If an SMS is sent to a landline does that come through as a "success" because the message was sent? Do you know if it was "received"? What would constitute a failure?
- Fri Nov 03, 2017 1:15 pm
- Forum: Plum Fuse+ Q&A
- Topic: report data for outbound calls not showing for 11/1
- Replies: 3
- Views: 4645
Re: report data for outbound calls not showing for 11/1
yes, we were able to see the calls when looking in the logs, but they are not showing up when in Report view (clicking on the Report link) and selecting the specific phone number the outbound call is deployed to. No call activity shows up.
- Thu Nov 02, 2017 1:57 pm
- Forum: Plum Fuse+ Q&A
- Topic: exporting completed and pending call data
- Replies: 2
- Views: 3827
exporting completed and pending call data
We're attempting to export the call data from the deployment tab (completed calls) based on specific data ranges (either just 11/2 or 11/1 - 11/2) and the csv export is pulling data outside the set date range, back to our first call file uploads. Is this a known issue
thanks,
thanks,
- Thu Nov 02, 2017 8:27 am
- Forum: Plum Fuse+ Q&A
- Topic: report data for outbound calls not showing for 11/1
- Replies: 3
- Views: 4645
report data for outbound calls not showing for 11/1
We are running report data for yesterday's (11/1) outbound call activity and getting zero results when selecting only the specific outbound phone number for that campaign. There were calls yesterday.
When we run 11/1 data for our inbound activity we do see data.
Is there a known with the report?
When we run 11/1 data for our inbound activity we do see data.
Is there a known with the report?
- Thu Oct 12, 2017 10:13 am
- Forum: Plum Fuse+ Q&A
- Topic: REST call ?
- Replies: 1
- Views: 4172
REST call ?
I want to add information about my IVR application into a REST call. Is there any way to reference information about the application in javascript? For example, all or some of the application name, application id, revision, deployment id, etc?
- Mon Oct 09, 2017 9:22 pm
- Forum: Plum Fuse+ Q&A
- Topic: Report discrepancy
- Replies: 3
- Views: 5205
Re: Report discrepancy
I will DM screen shots of report we are pulling.
thanks!
thanks!
- Mon Oct 09, 2017 2:17 pm
- Forum: Plum Fuse+ Q&A
- Topic: Report discrepancy
- Replies: 3
- Views: 5205
Re: Report discrepancy
That is the correct log in that we are accessing the reports under and it still appears to be an issue with 8/31 showing up for a Sept report and 9/30 not showing up.