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Search found 34 matches
- Tue Jan 23, 2018 4:47 pm
- Forum: Plum DEV Q&A
- Topic: IVR to pronounce a name
- Replies: 1
- Views: 3722
Re: IVR to pronounce a name
Hi, The best way to avoid mispronunciation is by uploading audio files for each insurance company's name. <audio src = "wav/geico.wav"> GEICO </audio> Yet if you're unable to record any audio files, the names could also be spelled out phonetically. <prompt> Guy Co </prompt> Regards, Plum Support
- Fri Dec 16, 2016 4:08 pm
- Forum: Plum Survey Q&A
- Topic: Error getting to Survey
- Replies: 1
- Views: 13413
Re: Error getting to Survey
Hello, The error you are seeing indicates that a <block> tag is being used in a part of your VoiceXML where it is not allowed. Without sample VoiceXML code that includes the code around and including that line (line 112) it is difficult to state exactly what is wrong with your code. However, based o...
- Wed Dec 23, 2015 12:05 pm
- Forum: Plum DEV Q&A
- Topic: Submit Expression
- Replies: 2
- Views: 7300
Re: Submit Expression
Hi,
It looks like you were able to find a solution, but please feel free to let us know if you have any further questions we can help you with.
Regards,
Plum Support
It looks like you were able to find a solution, but please feel free to let us know if you have any further questions we can help you with.
Regards,
Plum Support
- Wed May 16, 2012 8:40 am
- Forum: Plum DEV Q&A
- Topic: Recording a user initiated outbound call/transfer
- Replies: 3
- Views: 10211
Re: Recording a user initiated outbound call/transfer
Hi Frederick,
It is possible. You can set the variable "dest_expr" inside the same <form> as your transfer. Just make sure you set the variable before the <transfer> tag.
Regards,
Plum Support
It is possible. You can set the variable "dest_expr" inside the same <form> as your transfer. Just make sure you set the variable before the <transfer> tag.
Regards,
Plum Support
- Tue May 15, 2012 10:53 am
- Forum: Plum DEV Q&A
- Topic: Recording a user initiated outbound call/transfer
- Replies: 3
- Views: 10211
Re: Recording a user initiated outbound call/transfer
Hi Frederick, You can use the "recordcall" property to record the call between the callee (your user) and the third party. Be sure to place the "recordcall" property within the <form> you do your transfer. Here's some example code: <var name="user_phone_num" expr="your user's phone number, or whatev...
- Fri Jun 19, 2009 10:19 am
- Forum: Plum Pre-built Applications Q&A
- Topic: Address Line 2
- Replies: 7
- Views: 36434
what number is used to dial into your IVR application
What phone number are you using to dial into your IVR application? Once we know, we'll take a look and see what we can find.
Plum Support
Plum Support
- Tue Jun 02, 2009 2:13 pm
- Forum: Plum DEV Q&A
- Topic: Record Voice, then make avialable on Web app
- Replies: 1
- Views: 3627
IVR application areas to record a message to send to others
Hi, There are no tutorials that address your problem in its entirety, but there are resources to help you with the various pieces: General VXML tutorial: http://www.plumvoice.com/docs/dev/developer_reference:tutorial Recording audio and sending it to a web server: http://support.plumvoice.com/viewto...
- Thu Sep 18, 2008 8:46 am
- Forum: Plum DEV Q&A
- Topic: remove all my posts from forum
- Replies: 4
- Views: 6188
IVR posts to be removed from forum
Hi,
Could you provide us with links to the exact IVR posts that you want removed from the forum?
Regards,
Plum Support
Could you provide us with links to the exact IVR posts that you want removed from the forum?
Regards,
Plum Support
- Tue Mar 25, 2008 5:06 pm
- Forum: Plum Pre-built Applications Q&A
- Topic: Importing Database
- Replies: 6
- Views: 94744
Moved IVR question to Pre-built Applications Q&A.
Moved IVR question to Pre-built Applications Q&A.
- Wed Nov 28, 2007 5:53 pm
- Forum: General News
- Topic: Forum database restored
- Replies: 0
- Views: 8681
Forum database restored
The forum database has now been restored. To anyone who posted an IVR topic after November 21st, please repost your IVR topic.
- Tue Apr 03, 2007 4:30 pm
- Forum: Plum DEV Q&A
- Topic: connection.disconnect event issue
- Replies: 7
- Views: 10221
More IVR code needed if user's issue persists
Hi,
You shouldn't have to do any more than include a handler (at the appropriate scope) that catches the "connection.disconnect" event (which you have already done).
If this still isn't working, please provide a link to more/all of the above IVR code page so we can review it.
Regards,
Plum support
You shouldn't have to do any more than include a handler (at the appropriate scope) that catches the "connection.disconnect" event (which you have already done).
If this still isn't working, please provide a link to more/all of the above IVR code page so we can review it.
Regards,
Plum support
- Mon Apr 02, 2007 1:37 pm
- Forum: Plum DEV Q&A
- Topic: Passing $0 USD currency
- Replies: 5
- Views: 7824
IVR code needed to diagnose problem
Hi, We ran this IVR code snippet and were able to enter 0# for the amount and hear it read back to us correctly ("you entered zero dollars..."). Please provide a link to this IVR script page on your IVR server and the phone number at which this IVR application is running so we can better diagnose (y...
- Mon Jan 23, 2006 11:18 am
- Forum: Plum DEV Q&A
- Topic: vxml outbound with audio to callee
- Replies: 1
- Views: 4736
feature is outside of the IVR spec
Hello,
Since this feature is outside of the VoiceXML spec, we have no plans to implement it on the IVR platform.
Regards,
Plum Support
Since this feature is outside of the VoiceXML spec, we have no plans to implement it on the IVR platform.
Regards,
Plum Support
- Wed Apr 14, 2004 12:56 pm
- Forum: General News
- Topic: New features on the way!!
- Replies: 0
- Views: 12079
New features on the way!!
Our engineering staff has been been very busy these past few months developing several technology enhancements for our hosted and turn-key developers/customers: *Hosted Outbound Dialing Service - Developers will soon be able to write voice xml applications on the Plum IVR that dial out. An Early Ado...
- Tue Jan 06, 2004 12:59 am
- Forum: General News
- Topic: Welcome to the new support site!
- Replies: 0
- Views: 9536
Welcome to the new support site!
The Plum Group is pleased to announce that we have re-designed the support site!! There are several improvements over the old version: *revised documentation - all plum reference documents have been significantly overhauled in that they reflect the most recent platform revision available to date (cu...