Plum IVR Support

I would really appreciate if i get any help/response on my last post/queries/Questions.
Please guide.

Hello, As per your valuable suggestions and provided sample codes, i am trying to write an Auto Attendant Script which will be hooked up with an Inbound Line. When a callers call to that number, Caller will be greeted first then asked for a Selection, after caller selects for Self Service, we will b...

Thanks for the reply. From 1 to 3, it is ok.. but number 4, i have my doubts because our requirement is very complex.
I may have to send the whole vxml for your review and condition or Business Rules in details.. but no doubt it gave me a starting point.

Thanks again,

Thank You, your previous suggestion helped a lot and i am able to proceed further. I have few more questions. I am trying here is to first ask for selection and then record message for that particular selection. So i have added 3 different block of <form>, one block is for your review <form id="sale...

Great, Thank You for your quick response. This certainly helps.
I will rewrite VXML as suggested. I will let you know if i have any other questions.

Thank You So much.

Hello , I was going through PlumVoice dev Documentation and trying to understand how i can implement below script where user can either press DTMF key or Speak the number to proceed further. Script example - For sales, press 1 or say sales. For tech support, press 2 or say support. For company direc...

Hello, We are passing provider's number as ANI number which is available to vxml but still the Caller ID is displaying as UNKNOWN when call comes to recipient's phone. We do not have production account, and we are suspecting that it could be a restriction, otherwise anyone can place a call using som...

Never mind i figured it out. I added <record cond="callee_type=='answeringmachine'" finalsilence="2000ms"/> and it is delivering msg perfectly on Voicemail. However, i would like you to review the below vxml to confirm that this is going to work in long run. Below is the code for review - <form id="...

Thank You very much! However, while message is delivered to Voicemail it is cutting off for first 17 sec of the 33 sec msg. I think i need some final silence tag or something. Since i am not using record tag where i can mention finalsilence, i do not know how to do this. Can you help me in your same...

Hello, We are trying to write a VXML where we would like to do something like this. IF "Voicemail" detected THEN Play recorded message xxx.wav IF "Voicemail" NOT detected THEN Play a different message yyy.wav which will be followed by Menus/Choices (which will be also a recorded message) to choose a...