Plum IVR Support

Thanks so much for the details about how to use PHP. However I was wondering if we can achieve same using Javascript. Is it possible to use JavaScript to invoke REST API & capture HTTP status code? That way we won't need server side scripting / PHP. Also let me know if <VXML> supports Javascript lib...

Thanks. Now I am able to get the outbound call sent to the phone number I put in "Phone_number" parameter. But after getting the call I hear a prompt for Bad fetch. It looks like the the server hosting outbound.plumvoice.com is not able to access the "start_url". But I don't know which server is hos...

i think you misunderstood me. I intend to invoke the REST API using PHP that way I can capture the exact HTTP status code from the REST API. That is why I am planning to use <subdialog> to transition to a new page with PHP code to invoke the REST API. Does the PHP get executed on our IIS server or d...

I am getting error when trying to invoke a .PHP file. (this is our Preprod environment & i have masked the URL with *****) I have verified that the file exists? Is there any specific setting required to access .php file? Attempting to fetch https://******/Gift_Activation/250902/vxml/webservice.php H...

Thanks.

I was also thinking of invoking a PHP script using the <subdialog> tag and then capturing the HTTP status code in PHP.
That way I can get the exact HTTP status code. Is that possible?

Thanks. Can I catch specific Badfetch HTTP status code like below? Is this supported by Plum? <catch event="error.badfetch.https.400 error.badfetch.http.400"> <log label="Error" expr="'HTTP 400 - Bad Request'"/> <prompt> This request could not be understood <break time="1000"/> </prompt> <var name="...

Do you mean that I cannot call SOAP API using <data> tag?
If not what are my options? Let me know. Thanks.

When invoking a REST webservice using <data> tag how can I check the HTTP status code returned? <data name="activationResponse" srcexpr="apiServer+'/accountservices/v1/account/activatecard'" namelist="a b c" method="post"/> The Plum voice portal mentions below. But that doesn't help to find the HTTP...

Hi Plum

I have a requirement where I need to call a SOAP API and fetch few response fields.

Going through other Posts I see that Plum recommends to use <data> tag.
But how do we send request parameters & set request header for SOAP API call.

Is there any example implementation that I can refer to?

Hi Plum I wanted to check if Plum supports something like Token initiated call by clicking a button on a Web page. I am working on a requirement where Customer can click on a button like "Call me" on a web page and IVR calls the Customer. I also need to be able to pass a few fields from the web page...

Hi Plum team Is there a way I can download all the logs for a given day? On the portal http://hosting.plumgroup.com I only see an option to download a single log at a time We have a new requirement where we want to store all the logs for each day locally on one of our servers. How can we do that? Th...

We are facing an issue with TTS playout where Tag names are getting played instead of the string within <value>. Is it because we have multiple <audio> tag within Prompt tag? What is the issue here? Kindly let us know. Thanks. Error in log: Audio segment added to prompt queue from TTS text/plain;cha...

Thanks. That worked.

However I noticed that you have used "xml:lang="FR-fr". But using the below link I was assuming it to be "xml:lang="fr-FR".
Does it matter? or both will work same way for Real Speak Engine?

French (fr-FR)
http://www.plumvoice.com/docs/dev/devel ... erence:tts

I am getting error when executing below <var> statement. Error is due to ' in the word S'il <var name="Verbiage3" expr="' S'il vous plait veuillez saisir les 16 numeros digitaux de votre carte suivis de diese '"/> The String getting assigned is in French language which makes use of ' at many places....

When we transfer call from a CCXML hosted on another platform to IVR hosted on Plum Voice I see that the call gets transferred. Is there a way to identify that it's a outbound call from CcXML and not a regular call from customer? Is there a way to identify? We are trying to automate IVR testing for ...