What does the following error in the error log mean? How do I prevent this?
Thanks.
000004;080;1225510019 Max Disconnect Count Exceeded
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max disconnect count exceeded
IVR code needed to show infinite loop issue
Hi,
This means that your disconnect handler/event is probably causing some sort of infinite loop by throwing another disconnect event, or transitioning to a page or dialog that throws a disconnect event. E.g. (contrived):
Could you please provide a small snippet of your IVR code where this is happening? We can take a better look at this IVR issue with more IVR context.
Regards,
Plum Support
This means that your disconnect handler/event is probably causing some sort of infinite loop by throwing another disconnect event, or transitioning to a page or dialog that throws a disconnect event. E.g. (contrived):
Code: Select all
<catch event="connection.disconnect">
<!-- do some stuff -->
<disconnect />
</catch>
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 11:59 am, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
disconnect issue
I catch a disconnect here:
My process.aspx?Disconnect page returns this code:
And when i look at the session log i see the following:
Code: Select all
...
<catch event="connection.disconnect">
<submit next="Process.aspx?p=Disconnect"
namelist="session.id"
method="post"
/>
</catch>
</form>
Code: Select all
<!DOCTYPE vxml PUBLIC "-//W3C//DTD VOICEXML 2.0//EN" "http://www.w3.org/TR/voicexml20/vxml.dtd">
<vxml version="2.0" application="mainmenu.xml">
<property name="voicename" value="Samantha"/>
<property name="inputmodes" value="dtmf"/>
<property name="termchar" value="#"/>
<property name="timeout" value="3s"/>
<property name="interdigittimeout" value="10ms"/>
<property name="documentmaxage" value="0s"/>
<property name="scriptmaxage" value="0s"/>
<form scope="dialog">
<property name="sensitivity" value="0.0"/>
<block>
<return/>
</block>
</form>
</vxml>
Mon 03 Nov 2008 05:02:42 PM EST:
received event: connection.disconnect.hangup:
DocumentParser::FetchDocument(Process.aspx?p=Disconnect)
Posted form data is URL encoded
Attempting to fetch http://ivr.domain.com /Dev/Process.aspx?p=Disconnect
Click here to view saved VoiceXML script
DocumentParser::FetchDocument(mainmenu.xml)
Cache Miss: http://ivr.domain.com /Dev/mainmenu.xml
Attempting to fetch http://ivr.domain.com /Dev/mainmenu.xml
Mon 03 Nov 2008 05:02:43 PM EST:
Click here to view saved VoiceXML script
GrammarManager::CreateGrammarFromString(application/srgs+xml):
---------
<?xml version='1.0'?>
<grammar version="1.0" root="SetLanguage" xml:lang="en-us" mode="dtmf">
<rule id="SetLanguage" scope="private"><one-of><item>1</item><item>2</item></one-of></rule>
</grammar>
---------
Loading Builtin grammar: builtin:dtmf/digits?length=5
Loading Builtin grammar: builtin:dtmf/digits?length=5
Loading Builtin grammar: builtin:dtmf/digits?minlength=2;maxlength=10
Loading Builtin grammar: builtin:dtmf/digits?minlength=2;maxlength=10
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
1 | 2
</grammar>
---------
VXI::var_element(name="firstname" expr = "")
VXI::var_element(name="lastname" expr = "")
VXI::var_element(name="lang" expr = "")
received event: error.semantic:
Can not queue audio -- line disconnected
received event: connection.disconnect.hangup:
Max Disconnect Count Exceeded
Call End Event
Ending session
Ending Session On Channel 0
IVR code to fix "Max Disconnect Exceeded" error in
Hi,
Looking at your IVR call log, the reason why you are getting the error.semantic is because you have a <return/> within your <block>, which returns nothing. Instead of using a <return/> tag there, you should use an <exit/> tag instead.
So, your updated IVR code should look like this:
Once you have updated this, you should no longer get a "Max Disconnect Exceeded" in your IVR error logs because of this.
Regards,
Plum Support
Looking at your IVR call log, the reason why you are getting the error.semantic is because you have a <return/> within your <block>, which returns nothing. Instead of using a <return/> tag there, you should use an <exit/> tag instead.
So, your updated IVR code should look like this:
Code: Select all
<?xml version="1.0"?>
<vxml version="2.0">
<property name="voicename" value="Samantha"/>
<property name="inputmodes" value="dtmf"/>
<property name="termchar" value="#"/>
<property name="timeout" value="3s"/>
<property name="interdigittimeout" value="10ms"/>
<property name="documentmaxage" value="0s"/>
<property name="scriptmaxage" value="0s"/>
<form scope="dialog">
<property name="sensitivity" value="0.0"/>
<block>
<exit/>
</block>
</form>
</vxml>
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 12:00 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com