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Outbound Platform Errors

Questions and answers about Plum iOn systems

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sallen@healthcall.com
Posts: 15
Joined: Tue Sep 08, 2009 3:27 pm

Outbound Platform Errors

Post by sallen@healthcall.com »

We've been getting hundreds of the following error related to outbound calls in our Error Log the last 6 days (today there were 876 errors out of 3800 outbound calls). I have confirmed that this error results in a "bad fetch" error message played to the callee and a failed call. What would cause this?

error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 Error fetching document http://localhost/outbound/outboundlib/startpage.php due to Empty reply from server
error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 DocumentParser::FetchBuffer - could not open URL: startpage.php
error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 DocumentParser::FetchDocument - exiting with error result 2
error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 errno: 203 uri startpage.php

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Contact IVR support@plumgroup.com

Post by support »

Hi,

You should contact support@plumvoice.com about these IVR issues and they can take a look at this as this forum is mostly for IVR developer/code issues.

Please remember to include your customer ID in the subject line of your e-mail when sending this to support. Your customer ID would be found in your support contract with Plum.

Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 11:34 am, edited 3 times in total.

sallen@healthcall.com
Posts: 15
Joined: Tue Sep 08, 2009 3:27 pm

Post by sallen@healthcall.com »

Thanks. I sent this on to support.

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