Plum IVR Support

I now have twice ran into a situation where there is one Call In Progress, which stays there for a long time (approx. 30 minutes). It doesn't actually make the call and there's no way I can delete it. All calls that are in the queue stay there until the 30 minutes are up. I tried rebooting the server with no luck. Any ideas?

Hello,

It sounds as if you are having some hardware problems. Please contact your sales rep and have them connect you with someone from our technical support team. They will help you resolve the hardware issue.

The Plum Support Team