Plum IVR Support

My company (Perfect Order, Inc.) has a hosted account on http://hosting.plumgroup.com with outbound service turned on. My account manager is Jennifer Johnson. She referred me to this site to have technical issues resolved. I've been trying to queue a single call but have been unsuccessful.

My default outbound campaign is running.

I'm using the single call queue form located at http://outbound.plumgroup.com/webservic ... ceapp.html to test that outbound service is actually working. When I submit the form, the browser never receives a response. When I try to queue a call through code, I get the same result. My code times out because I never receive a response from the outbound server.

When I try to queue an outbound call, I check my account at http://hosting.plumgroup.com/outbound_tools.html to see if the call was actually queued. Unfortunately, all metrics say zero.

What am I doing wrong? Thanks for your time.

As we discussed, this problem is likely due to the start_url referencing a URL that's behind a firewall. Whenever a request is sent to the IVR outbound engine to be queued, the IVR outbound engine checks to make sure the start_url is accessible. If the start_url is accessible, you should receive an XML-formatted status page immediately. Otherwise, the IVR engine will continue to hang, waiting for the web server pointed to by the start_url to respond.