Plum IVR Support

Posted: **Sat May 27, 2006 4:46 am**

I am getting this error for what ever script I assign. This includes the default scripts provided by plum.

error no_ani 0 [27/May/2006:02:31:01 -0400] 0001 000001;000;1148711424 Error loading built-in grammar: grammar/digits

what is the cause of this issue and what do we need to do to rectify it

Posted: **Tue May 30, 2006 8:46 am**

Hello,

Can you provide any more information than that? How long has this been happening? It seems like the IVR system is having issues connecting to the Speech Recognition Server, have you modified where the IVR system looks for this engine? Please provide as much information as possible to help diagnose the IVR issue. Also, since you have purchased an IVR system you can email support@plumvoice.com with your Customer ID # in the subject line for IVR system outage issues.

Regards,
Plum Support

Plum IVR Support

Error loading built-in grammar: grammar/digits

Error loading built-in grammar: grammar/digits

IVR sys has issues connecting to Speech Recognition Server