Plum IVR Support

Support,

Does anything special have to occur on the ASP-side for us to take advantage of the <transfer> tag?

We are running a CATI / IVR questionnaire where a telephone interviewer is going ask a Subject some questions and then manually transfer the Subject over to a PlumVoice IVR app for some sensitive question asking. Somewhere in this app, usually at the end, we would need the Subject to be transferred back to our CATI interviewer for some follow-up questions.

The following code does not seem to be working...

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<transfer name="the_transfer" bridge="true" dest="4126243889" connecttimeout="10s">
<prompt bargein="false">Please wait while I transfer you back to your interviewer.</prompt>
<filled>
<if cond="the_transfer == 'noanswer' || the_transfer == 'network_busy' || the_transfer == 'unknown' || the_transfer == 'busy'">
<prompt>I was unable transfer you. Please try again later. <break time="2s"/></prompt>
</if>
</filled>
</transfer>
</form>
</vxml>

We tested that IVR code with one of our office lines here and it worked fine. However, we picked up the IVR call immediately. When trying the number below, we noticed it took several rings before the voicemail kicked in. However you're using the connecttimeout attribute and setting it to 10 seconds. That means the IVR is giving up on the IVR call fairly quickly. Try a higher number like 30 seconds.