Plum IVR Support

Hi Support,

I currently have the following code:

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<block>
<prompt>
<voice name="emily">
You have called the Appointment Mate Reminder Service.
<break time="1s"/>
If you have recieved a call from this number it means that we have tried to contact you regarding an appointment for either a dentist or a doctor for you or a member of your household. We apologise if this has inconvenienced you.
<break time="1s"/>
Goodbye.
</voice>
</prompt>
</block>
</form>
</vxml>

but it continues to use the male voice, I have tried all sorts of combinations of xml:lang etc with en-uk and en-us and the various names but to no avail.

Any chance you can give me a definitive piece of code as my customers do not like the male voice. Would also be helpful if it could be set globally rather than on every prompt.

Many Thanks,

Lee

It appears you are using our UK IVR hosting environment. Emily is not an available voice there. The UK English voice to use is "Millie". Alternatively, you can use the "gender" attribute and specify "female" for a more generalized approach.

Hi Support,

I have tried all manner of combinations as per the technical documentation, i.e. as a property, as a voice tag inside the prompt etc but with no luck, it keeps playing it with a male voice.

I have even used the examples etc.

Any chance you can demonstrate what is required in the following code to get it to do a female voice on the UK platform.

<?xml version="1.0"?>
<vxml version="2.0">
<form id="welcome">
<block>
<prompt bargein="false">
Hello
<break time="1s"/>
This is an information call from the <cfoutput>#request.surgery#</cfoutput> appointment reminder service.
</prompt>
</block>
</form>
</vxml>

We tested this IVR code out. We got a UK female voice: