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IVR Phone number
Posted: Tue Aug 13, 2013 9:11 am
by Transfrm
How can each of our customers using IVR have their own local phone number to display on their patient's caller ID, right now they all show 866.232.7188?
Re: IVR Phone number
Posted: Tue Aug 13, 2013 2:04 pm
by support
Hi,
You can use the tel url format to override the default caller ID setup for your outbound account.
For example:
tel:+19991234567;ani=2078562433
However, please keep in mind that there is no 100% guarantee that the ANI you set will be presented to the callee.
For reference, this previous forum post explains more regarding tel url and setting ANI:
http://support.plumvoice.com/viewtopic.php?f=2&t=1717
Regards,
Plum Support