Plum IVR Support

I will be developing a simple IVR solution to capture the caller's CID and touch-tone numeric entry and storing them in a table. Once there, I will append the caller's details like name, address, etc. My question is this - I noticed under Account Setup I can enter a URL. Does this mean I can use my existing hosted space elsewhere to manage the ASP and tables passing back and forth VXLM there and ASP here? If so, what information can you provide? Thanks for your help in advance.

Hi,

I believe you mean "Application Setup", not "Account Setup".

VXML is a standard web based technology, it uses HTTP GET/POST requests to send and receive data from any standard web server. So, yes, you can use your IVR hosted space to host your VoiceXML and ASP scripts.

Regards,
Plum Support

Thanks for response - Yes I did mean "Application Setup."

Being that I can use my own hosting space to host my VoiceXML and ASP scripts, will Plum Hosting simply refer to my hosted files for handling calls? If yes, please explain what I am missing when I create a simple vxml file, ftp it to my hosted server, enter the complete URL in "Application Setup/URL" field, "Verify" and get an error - unable to locate the file. Code I uploaded is below...

ivrmain.vxml:

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<block>
<prompt>
Hello, your are pre-approved up to $45,500. Thank you for calling. Have a great day.
</prompt>
<goto next="#mainmenu"/>
</block>
</form>

</vxml>

Thanks for your help

Sorry - this is the code uploaded:

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<block>
<prompt>
Hello, your are pre-approved up to $45,500. Thank you for calling. Have a great day.
</prompt>
</block>
</form>

</vxml>

Hi,

Are you able to view the URL in a web browser? If not, you may be entering the wrong URL for the IVR file.

Regards,
Plum Support

The URL I entered is pointing to a file that does exist. URL is:
http://www.firstimefinancial.com/ivrmain.vxml -- says "Page Cannot Be Found." Eventhough it says the file is not there, it is there. In fact when you try browsing to a file that does not exist ... http://www.firstimefinancial.com/ivrmainx.vxml -- you get the "Page Not Found" screen - the screen you are to get when a file is not available.

I go to Application Setup / Edit DNIS XXXX / URL: and enter "http://www.firstimefinancial.com/ivrmain.vxml", click Verify and get the following message:
VoiceXML Validator:
File: http://www.firstimefinancial.com/ivrmain.vxml
Validation Results:
ERROR:
Unable to locate file "http://www.firstimefinancial.com/ivrmain.vxml"

Is there anything required by my hosting company to do on the server side to allow this? Are they required to process the VXML files? Maybe they are unable to do so. Do I have FTP access to a space at Plum Hosting for placing VXML, ASP and simple Access tables instead of storing the files off-site?

Hi,

You should contact your IVR hosting company to get this IVR issue resolved. You may have to change the settings for your IIS server. They are not required to process the VXML files.

We do not provide FTP access for Plum IVR Hosting.

Regards,
Plum Support