When using the audio repository, if a recording is deleted in slot 10 and there are 20 recordings, the next uploaded prompt receives the highest number available (21) rather than replacing the deleted prompt.
What methods are available to replace a prompt in a saved position (i.e. replace 10 with a new prompt that has 10's URL)?
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audio repository management
IVR audio repository database
Hi,
This is just how our IVR audio repository database works. There is no saved position for a recording; it just gets assigned the next highest number available if a previous recording was deleted.
Regards,
Plum Support
This is just how our IVR audio repository database works. There is no saved position for a recording; it just gets assigned the next highest number available if a previous recording was deleted.
Regards,
Plum Support
Last edited by support on Wed Jan 06, 2010 6:07 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
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IVR application code to manage prompts on audio repository
Hi,
Sorry, but there aren't any other ways to manage your <prompt>s on the audio repository. You would have to change your IVR application's code each time a prompt is changed or reupload them.
Alternatively, you could host your own audio files, which cached, would have the same load times as our audio repository. This would give you complete control over managing your audio files.
Regards,
Plum Support
Sorry, but there aren't any other ways to manage your <prompt>s on the audio repository. You would have to change your IVR application's code each time a prompt is changed or reupload them.
Alternatively, you could host your own audio files, which cached, would have the same load times as our audio repository. This would give you complete control over managing your audio files.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com