Hi Sarah,
Could you send us a copy of the data that you have imported into your pre-built IVR application? You can send an e-mail to support@plumvoice.com with your customer ID in the subject line. This customer ID can be found in your support contract with Plum. If you do not yet have a support contract with Plum, please contact your IVR sales representative.
Regards,
Plum Support
We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics