audio files voice not coming

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support

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Re: audio files voice not coming

PostThu Oct 20, 2016 10:49 am

Hi Mallikarjun,

Your login was created as a subaccount under the main account, robert@wavecrest.gi. Subaccounts have read-only capabilities, meaning you can view call logs, reports, and analytics data, but you are not authorized to make any changes to the applications or numbers. That is why the menus you mention will not show up in your account, and they cannot be enabled.

If you need access to these features a separate hosting account can created, but it will function entirely separately from the existing account. If you would like to have an account created please send your request to our provisioning department at provisioning@plumgroup.com

Regards,
Plum Support
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bmreddyrs

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Reg: SIP connectivity issue in Toll free Number

PostWed Nov 16, 2016 2:23 am

Hi Team,

We tested the live agent connection functionality in our production environment and it’s not connecting to live agent . Please find the below details.
Dialed Number : 844-748-3961 (US Toll Free – configure at Plum Portal).

Plum Request xml file:
<?xml version="1.0"?>
<vxml version="2.0">
<form><var name="CallSid" expr="'3fa2aec0-fa4d-4373-813f-94451f328064'"/>
<var name="autoDigits" expr="0"/>
<property name="termchar" value="#"/>
<property name="inputmodes" value="dtmf"/>
<script>
var aai = new Object();
aai.headers = new Object();
aai.headers['x-WcProxy'] = '1815367356881';
aai.headers['x-ProgramName'] = 'TPG';
aai.headers['x-FISProxy'] = '9575113285138';
aai.headers['x-UniqueTransactionID'] = '3fa2aec0-fa4d-4373-813f-94451f328064';
aai.headers['x-BusinessPartnerName'] = '';
</script><transfer name="mycall" dest="sip:9994218004@sip-twilio.ubiquitygs.com" aaiexpr="JSON.stringify(aai)">
<prompt bargein="false">
<audio src="https://wcuser:wcuser@ivr2.wavecrest.gi/static/ivr/TPG/en/wc-B63.wav?v=1" fetchtimeout="60000ms" />
</prompt>
</transfer>
</form>
</vxml>


This issue i addressed to ubiquitygs.com Team and they replied back us to the below message.

If the working call to the same SIP number works, then it clearly shows that the issue is on the US toll free number which we don't own. On a high level, we only accept the call up to the SIP numbers via the public internet. That's our last mile of connectivity.

You may want to report this to the toll free number owner.



But the SIP number functionality working with Plum Demo number: 617-712-3999 x6298

Please resolve as soon as possible.

Thanks,
Mallikarjun
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support

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Re: audio files voice not coming

PostWed Nov 16, 2016 11:59 am

Hi Mallikarjun,

We configured your VoiceXML onto two of our internal test numbers: one a toll-free number and the other a local 617-712 number. When dialing your application on the toll-free number, the call was successfully transferred to your SIP number where your equipment picked up after one ring and then commenced playing hold music. With on the 617-712 instance of your application your equipment again accepted the call but played back a busy tone.

Since, in both cases, the calls did, in fact, successfully transfer to your equipment, we would recommend performing a SIP trace at your equipment on those incoming calls to, first, make sure calls are showing up on the equipment/service that you expect it to show up on and, second, to make sure your AAI expressions are being transmitted to your equipment in an expected format. If you are unable to perform SIP traces you should at least be able to generate Call Data Records (CDRs) with the provider of your SIP number so as to determine how and when calls from our servers were accepted.

Regards,
Plum Support
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bmreddyrs

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  • Joined: Wed May 25, 2016 5:03 am

Reg: SIP connectivity issue in Toll free Number

PostWed Nov 16, 2016 2:23 pm

Hi Team,

I tried with call transfer functionality using SIP with dialed number: 844-748-3961 (toll free Number).

Call transfer xml file sent to Plum but the call not went to Ubiquity. Ubiquity team want require the public internet for SIP base call.

Please find the below Plum server logs.

Wed 16 Nov 2016 01:13:16 PM EST:
Call Start Event: ANII 6613804526 DNIS 8447483961 VURL https://wcuser:wcuser@ivr2.wavecrest.gi ... llType=new
DocumentParser::FetchDocument()
Fetching Document: https://wcuser:wcuser@ivr2.wavecrest.gi ... llType=new
DocumentParser::FetchDocument(https://wcuser:wcuser@ivr2.wavecrest.gi ... llType=new)
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... llType=new
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... llType=new

Wed 16 Nov 2016 01:13:17 PM EST:
Loading Builtin grammar: builtin:dtmf/digits?length=1
GrammarManager::CreateGrammarFromString(application/srgs+xml):
---------
<?xml version='1.0'?>
<grammar root="Root" xml:lang="en-us" mode="dtmf">
<rule id="Root" scope="public"><one-of><item repeat="0-255"></item></one-of></rule>
</grammar>
---------
VXI::var_element(name="CallSid" expr = "'66a47169-cd0f-47f2-bc52-38c3993dcc77'")
VXI::var_element(name="autoDigits" expr = "0")
Entering form = '$_internalName_123586' form item = '$_internalName_123587'
bargein set to false
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... RO.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... RO.wav?v=1
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... RO.wav?v=1 added to prompt queue
Newly queued prompts are now being played
Entering form = '$_internalName_123586' form item = 'Digits'
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... ng.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... ng.wav?v=1

Wed 16 Nov 2016 01:13:18 PM EST:
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... ng.wav?v=1 added to prompt queue
VXI::field_element - activating grammars for form = '$_internalName_123586' formitem = 'Digits'
VXI::do_recognition()
PromptManager::Play()

Wed 16 Nov 2016 01:13:22 PM EST:
Newly queued prompts are now being played

Wed 16 Nov 2016 01:13:28 PM EST:
timeout waiting for dtmf input
received event: noinput:
Fetching Document: https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/
DocumentParser::FetchDocument(https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/)
Posted form data is URL encoded
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/
Loading Builtin grammar: builtin:dtmf/digits?maxLength=17
GrammarManager::CreateGrammarFromString(application/srgs+xml):
---------
<?xml version='1.0'?>
<grammar root="Root" xml:lang="en-us" mode="dtmf">
<rule id="Root" scope="public"><one-of><item repeat="0-255"></item></one-of></rule>
</grammar>
---------
VXI::var_element(name="CallSid" expr = "'66a47169-cd0f-47f2-bc52-38c3993dcc77'")
VXI::var_element(name="autoDigits" expr = "0")
Entering form = '$_internalName_123596' form item = 'Digits'
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... an.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... an.wav?v=1

Wed 16 Nov 2016 01:13:29 PM EST:
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... an.wav?v=1 added to prompt queue
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><break size="medium" time="5s"/></speak>
---------
VXI::field_element - activating grammars for form = '$_internalName_123596' formitem = 'Digits'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played

Wed 16 Nov 2016 01:13:42 PM EST:
timeout waiting for dtmf input
received event: noinput:
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... ut.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... ut.wav?v=1

Wed 16 Nov 2016 01:13:43 PM EST:
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... ut.wav?v=1 added to prompt queue
Newly queued prompts are now being played

Wed 16 Nov 2016 01:13:45 PM EST:
Fetching Document: https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/
DocumentParser::FetchDocument(https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/)
Posted form data is URL encoded
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/

Wed 16 Nov 2016 01:13:46 PM EST:
Loading Builtin grammar: builtin:dtmf/digits?maxLength=17
GrammarManager::CreateGrammarFromString(application/srgs+xml):
---------
<?xml version='1.0'?>
<grammar root="Root" xml:lang="en-us" mode="dtmf">
<rule id="Root" scope="public"><one-of><item repeat="0-255"></item></one-of></rule>
</grammar>
---------
VXI::var_element(name="CallSid" expr = "'66a47169-cd0f-47f2-bc52-38c3993dcc77'")
VXI::var_element(name="autoDigits" expr = "0")
Entering form = '$_internalName_123601' form item = 'Digits'
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... n2.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... n2.wav?v=1
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... n2.wav?v=1 added to prompt queue
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><break size="medium" time="5s"/></speak>
---------
VXI::field_element - activating grammars for form = '$_internalName_123601' formitem = 'Digits'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played

Wed 16 Nov 2016 01:14:00 PM EST:
timeout waiting for dtmf input
received event: noinput:
Fetching Document: https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/
DocumentParser::FetchDocument(https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/)
Posted form data is URL encoded
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/

Wed 16 Nov 2016 01:14:01 PM EST:
Loading Builtin grammar: builtin:dtmf/digits?length=1
GrammarManager::CreateGrammarFromString(application/srgs+xml):
---------
<?xml version='1.0'?>
<grammar root="Root" xml:lang="en-us" mode="dtmf">
<rule id="Root" scope="public"><one-of><item repeat="0-255"></item></one-of></rule>
</grammar>
---------
VXI::var_element(name="CallSid" expr = "'66a47169-cd0f-47f2-bc52-38c3993dcc77'")
VXI::var_element(name="autoDigits" expr = "0")
Entering form = '$_internalName_123613' form item = 'Digits'
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... n1.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... n1.wav?v=1

Wed 16 Nov 2016 01:14:02 PM EST:
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... n1.wav?v=1 added to prompt queue
VXI::field_element - activating grammars for form = '$_internalName_123613' formitem = 'Digits'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played

Wed 16 Nov 2016 01:14:10 PM EST:
dtmf input: 9
Found grammar match
hypothesis #0: 9 (0.9990)
Fetching Document: https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/
DocumentParser::FetchDocument(https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/)
Posted form data is URL encoded
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... processor/

Wed 16 Nov 2016 01:14:11 PM EST:
VXI::var_element(name="CallSid" expr = "'66a47169-cd0f-47f2-bc52-38c3993dcc77'")
VXI::var_element(name="autoDigits" expr = "0")
Entering form = '$_internalName_123616' form item = 'mycall'
VXI::queue_prompts()
bargein set to false
INPUTMODES set to "DTMF"
Cache Miss: https://wcuser:wcuser@ivr2.wavecrest.gi ... 63.wav?v=1
Attempting to fetch https://wcuser:wcuser@ivr2.wavecrest.gi ... 63.wav?v=1

Wed 16 Nov 2016 01:14:12 PM EST:
Audio segment from the URL https://wcuser:wcuser@ivr2.wavecrest.gi ... 63.wav?v=1 added to prompt queue
Newly queued prompts are now being played

Wed 16 Nov 2016 01:14:16 PM EST:
Bridge Transfer: sip:9994218004@sip-twilio.ubiquitygs.com

Wed 16 Nov 2016 01:14:17 PM EST:
received event: connection.disconnect.hangup:
VXI::exit_element()
Call End Event
Ending session
Ending Session On Channel 3
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support

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Re: audio files voice not coming

PostThu Nov 17, 2016 3:39 pm

Hi,

We have been able to reproduce the transfer issue on a test number. Our engineers believe this is related to the PCI environment and investigating whether we need to make any updates or additions to our firewalls to allow this traffic through. We will update you as soon as they know more.

Regards,
Plum Support
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bmreddyrs

  • Posts: 42
  • Joined: Wed May 25, 2016 5:03 am

Reg: SIP connectivity issue in Toll free Number

PostMon Nov 21, 2016 9:21 am

support wrote:Hi,

We have been able to reproduce the transfer issue on a test number. Our engineers believe this is related to the PCI environment and investigating whether we need to make any updates or additions to our firewalls to allow this traffic through. We will update you as soon as they know more.

Regards,
Plum Support



Hi Team,

Please update the above issue. still we are not able to connect to live agent

Regards,
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support

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Re: audio files voice not coming

PostMon Nov 21, 2016 1:08 pm

Hi,

We just sent you a separate message with some information, please let us know if you don't receive it.

Regards,
Plum Support
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bmreddyrs

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  • Joined: Wed May 25, 2016 5:03 am

Plum Voice Trends and Analytics

PostWed Feb 01, 2017 5:34 am

Hi Team,

Find the below voicexml.xml file and please review the file.
Please let me know, if any attributes or fields will require for that.

Request1:
============
<?xml version="1.0"?>
<vxml version="2.0">
<property name="logging" value="disable"/>
<form id="myIVR624025">
<var name="CallSid" expr="'cfed1d68-2556-49e9-a1fd-a6a16935fc6e'"/>
<var name="autoDigits" expr="0"/>
<block name="myBlock2">
<prompt bargein="false">
<audio src="https://wcuser:wcuser@wcdevint2.wavecrest.in:444/static/ivr/TPG/en/wc-B-INTRO.wav?v=a73f942c24b5ece53031d1b587c668e7" fetchtimeout="60000ms" />
</prompt>
</block>
<property name="termchar" value="#"/>
<property name="inputmodes" value="dtmf"/>

<field name="Digits" type="digits?length=1">
<grammar type="application/srgs+xml" root="Root" mode="dtmf">
<rule id="Root" scope="public"><one-of><item repeat="0-255"/></one-of></rule></grammar>
<prompt bargein="true">
<audio src="https://wcuser:wcuser@wcdevint2.wavecrest.in:444/static/ivr/TPG/en/wc-B-lang.wav?v=aa0aaa968b3548389535a4ee96151f5c" fetchtimeout="60000ms" />
</prompt>
<catch event="noinput nomatch">
<prompt></prompt>
<reprompt/>
</catch>
<catch event="noinput nomatch" count="3">
<prompt bargein="true">
<audio src="https://wcuser:wcuser@wcdevint2.wavecrest.in:444/static/ivr/TPG/en/wc-B-noinput.wav" fetchtimeout="60000ms" />
</prompt><exit/>
</catch>
<filled><submit next="https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/" namelist="Digits CallSid" method="post"/></filled>
</field>
</form></vxml>


Request2:
=========

<?xml version="1.0"?>
<vxml version="2.0">
<property name="logging" value="disable"/>
<form id="myIVR465794"><var name="CallSid" expr="'cfed1d68-2556-49e9-a1fd-a6a16935fc6e'"/>
<var name="autoDigits" expr="0"/>
<property name="termtimeout" value="12s"/>
<property name="termchar" value="#"/>
<property name="inputmodes" value="dtmf"/>
<field name="Digits" type="digits?maxLength=17">
<grammar type="application/srgs+xml" root="Root" mode="dtmf">
<rule id="Root" scope="public">
<one-of><item repeat="0-255"/></one-of>
</rule>
</grammar>
<prompt bargein="true">
<audio src="https://wcuser:wcuser@wcdevint2.wavecrest.in:444/static/ivr/TPG/en/wc-B-pan.wav?v=5f1b047cd7b58124d3438dac4bef4f34" fetchtimeout="60000ms" />
<break time="5s" />
</prompt>

<nomatch cond="true" count="1">
<prompt bargein="true">
<audio src="https://wcuser:wcuser@wcdevint2.wavecrest.in:444/static/ivr/TPG/en/wc-B-pan-noinput.wav?v=64beb3be25a2e1d7c05b8becc19526d0" fetchtimeout="60000ms" />
</prompt><submit next="https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/" namelist="autoDigits CallSid" method="post"/>
</nomatch>
<noinput count="1">

<prompt bargein="true">
<audio src="https://wcuser:wcuser@wcdevint2.wavecrest.in:444/static/ivr/TPG/en/wc-B-pan-noinput.wav?v=64beb3be25a2e1d7c05b8becc19526d0" fetchtimeout="60000ms" />
</prompt><submit next="https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/" namelist="autoDigits CallSid" method="post"/>
</noinput>
<filled><submit next="https://wcuser:wcuser@dev2.api.wavecrest.in:444/v1/services/ivr/xmlivrprocessor/" namelist="Digits CallSid" method="post"/></filled>
</field>
</form>
</vxml>


Thanks & Regards
Mallik
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support

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Re: audio files voice not coming

PostThu Feb 02, 2017 5:35 pm

Hi,

We do not offer code reviews over the support forum. You can reach out to your account manager to set up dedicated time to talk with one of our engineers.

Alternatively, you can find information on integration with analytics in our documentation here: http://www.plumvoice.com/docs/dev/plumd ... nalytics?s

Regards,
Plum Support
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bmreddyrs

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  • Joined: Wed May 25, 2016 5:03 am

Reg: CALL forward(redirect) option

PostWed Feb 15, 2017 5:10 am

Hi Team,

Now, we are using the Twilio IVR system.

Find the below my requirement.

1. we configure the IVR Number in Plum Dev portal
2. Customers will calling to Plum IVR confuigure number
3. can able to forward call Plum IVR to Twilio IVR?

Please let me know, how can we configure this feature in Plum dev portal?

Thanks,
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support

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  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: audio files voice not coming

PostWed Feb 15, 2017 10:58 am

Hi,

If we understand your question correctly, you are trying to transfer from a Plum Dev number to an outside number?

You can find more information about the transfer functionality in our documentation here: http://www.plumvoice.com/docs/dev/voice ... transfer?s

Let us know if you have any more questions.

Regards,
Plum Support
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bmreddyrs

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  • Joined: Wed May 25, 2016 5:03 am

Reg: CALL forwarding to Twilio

PostThu Feb 16, 2017 2:00 am

[quote="support"]Hi,

If we understand your question correctly, you are trying to transfer from a Plum Dev number to an outside number?

You can find more information about the transfer functionality in our documentation here: http://www.plumvoice.com/docs/dev/voice ... transfer?s

Let us know if you have any more questions.

Regards,


Hi Team,

My Questions is not call Transfer, it is call forward to other system (Twilio).

when customer dail number receive Plum IVR then it will call forward to Twilio. (we are not generated any ivr xml file).
Twilio IVR connected and they will play the IVR prompts.

If you will not understand, Please provide your contact number.

Thanks,
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Re: audio files voice not coming

PostThu Feb 16, 2017 6:14 pm

Hi,

We are unable to forward the call without maintaining the bridge between the original caller and the far-end telephone number.

Regards,
Plum Support
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bmreddyrs

  • Posts: 42
  • Joined: Wed May 25, 2016 5:03 am

Reg: Call Forward

PostMon Feb 20, 2017 7:22 am

Hi Team,

I created the application callTransfer in scratchPad. Find the below xml file

<?xml version="1.0"?>
<vxml version="2.0">
<form><var name="CallSid" expr="'f167f450-4382-45d5-9d6b-75028657d7be'"/>
<var name="autoDigits" expr="1"/>
<transfer name="mycall" dest="tel:+12562740056">
<prompt bargein="false">
<audio src="https://wcdevint2.wavecrest.in:444/static/ivr/MyFare/en/wc-A63.wav" fetchtimeout="60000ms" />
<break time="4s" />
</prompt>
</transfer>
</form>
</vxml>

Call not getting to connect this number: +12562740056, this number owned by Twilio IVR.

But i give the my number: +919160111490, this is wokring fine.

Please let me know, 1). why the twilio number not connected.
2) suppose the connection well, how much time plum dev connection keep alive?

Thanks,
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support

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Re: audio files voice not coming

PostTue Feb 21, 2017 10:14 am

Hi,

In the future, please post your questions in the correct section on the forums. Since this is a question regarding DEV, refer to this section: http://support.plumgroup.com/viewforum.php?f=2

Regards,
Plum Support
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