Voice mail
Posted: Mon Dec 08, 2008 12:25 pm
Hi
It seems that when my survey (as an outbound phone call) gets a voice mail, it leaves a message after the tone, but not the full message. It's as if the survey starts playing as soon as the voice mail picks up, so once recording starts, the intro message is already half over.
Two questions:
1. is there a way to stop the survey from playing at all if it gets voice mail?
2. if the survey does get voice mail and starts to play, does this count as "call completed"?
thanks!
It seems that when my survey (as an outbound phone call) gets a voice mail, it leaves a message after the tone, but not the full message. It's as if the survey starts playing as soon as the voice mail picks up, so once recording starts, the intro message is already half over.
Two questions:
1. is there a way to stop the survey from playing at all if it gets voice mail?
2. if the survey does get voice mail and starts to play, does this count as "call completed"?
thanks!