Layout Difficulties
Posted: Fri Jul 17, 2009 11:49 am
To Whom it may concern:
I currently have a demo account with PlumVoice and I have noticed a few areas that I am not sure how to handle.
The first issue is with the multiple choice question that can be turned into a matrix option.
The problem is that once I turn a multiple choice question into a matrix, and than click the "add choice" button, I place my answers in, click save, and then go to preview the question but the answers do not show up. To correct the issue I have to go back into the same question and click the "add choice" button again (a second time) in order for the system to keep the answers with the questions on the matrix style. This issue is correctable but it is a pain to have to do the answers twice to get it to work properly.
The next problem I am facing is when it comes to the Multi-select question type. I have one survey where I need this feature however the problem I am running into is this...
I go into preview or test mode to see how the question operates, everything looks good expect (1) a N/A choice is listed even though it was not an option for an answer in the layout page, and (2) no matter the combination of choices I select, if I pick this one particular option an error message comes up that says the "choice is not a valid answer"
How do I correct that?
Thank you for any assistance you can provide about the problems above.
-OSV
I currently have a demo account with PlumVoice and I have noticed a few areas that I am not sure how to handle.
The first issue is with the multiple choice question that can be turned into a matrix option.
The problem is that once I turn a multiple choice question into a matrix, and than click the "add choice" button, I place my answers in, click save, and then go to preview the question but the answers do not show up. To correct the issue I have to go back into the same question and click the "add choice" button again (a second time) in order for the system to keep the answers with the questions on the matrix style. This issue is correctable but it is a pain to have to do the answers twice to get it to work properly.
The next problem I am facing is when it comes to the Multi-select question type. I have one survey where I need this feature however the problem I am running into is this...
I go into preview or test mode to see how the question operates, everything looks good expect (1) a N/A choice is listed even though it was not an option for an answer in the layout page, and (2) no matter the combination of choices I select, if I pick this one particular option an error message comes up that says the "choice is not a valid answer"
How do I correct that?
Thank you for any assistance you can provide about the problems above.
-OSV