Plum IVR Support

Hi,

In survey tool, if the customer submit his ID number (14 digets), how we can (1) retrieve it from database and (2) compare his ID with what we have in database, (3) reply the ID is match or not.

Moreover, if the customer's ID matches what we have in database, we need to (1) retrieve his address, (2) display his address and (3) allow him to correct his address (4) store updated address in database.

Please help me how to configure above in survey tool.

Thanks!

Hi,

Please refer to the documentation on the SOAP Webservice question to get started on integrating an IVR survey with your database. You may also find the documentation on coding a SOAP webservice that works with Plum IVR Survey useful.

If your SOAP webservice returns two different values depending on acceptance or rejection, you can then add skip logic to move to different pages of the IVR survey. This is described in the first link above.

Could you please clarify what you mean by "display his address"? Are you attempting to build a phone IVR survey or a web IVR survey? To speak dynamic text to the customer you can use the subdialog question type.

Thanks for your reply. Here are my questions:
1. Could you please send me the sample code to support my former question (1), (2) and (3) assuming my database name is "MyDB" and table name is "MyTable" and in "MyTable" we have "ClaimID", "ClaimerName", "ClaimerAddress".

2. Once we have the SOAP XML/PHP code, how to upload to your website server?

This is a key project in my company and we already signed non-disclosure agreement with Plum Voice, please help ASAP.

Thanks!

Hi,

You can use the sample code linked to previously to get started on building a SOAP service compatible with Plum IVR Survey. Setting an IVR webservice up requires some web development knowledge; if you are using our sample IVR code you will need to know some PHP. If you do have developer resources, they should be able to get started using the IVR code at the link above and the database functions documented by PHP.net. However, if you'd like Plum to help in setting this up for you, you should contact your sales representative to discuss purchasing professional services for custom IVR development
Regards,
Plum Support