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How to let customer to hear the confirmation number?

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wzhang09
Posts: 7
Joined: Fri Oct 16, 2009 12:24 pm
Location: Germantown, MD 20876

How to let customer to hear the confirmation number?

Post by wzhang09 »

Hi,

In the survey tool, as our customer requested, we have to generate a confirmation number at end of the survey and the IVR needs to read this program generated confirmation number to the customer. Could you please let us know how to do that?

Thanks!
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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IVR code for a subdialog that works with Plum Survey

Post by support »

Hi,

You can use the subdialog question type for IVR to read information to IVR survey respondents. However, you will need to have some web development knowledge and use VoiceXML. We have sample IVR code for a subdialog that works with Plum IVR Survey in our documentation. If you'd like some help in setting this up, you should contact your sales representative to discuss purchasing professional services for custom IVR development.

Regards,
Plum Support
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