Plum IVR Support

Hello,

I have been making some modifications to our survey and I'm encountering the following error:

a serious error of type "error grammar" has occurred.

This happens after the first page in our survey finished processing. The first page of the survey contains the following:

1. A multiple choice question with no choices defined. (this is done because we wanted to attach a voice file, and still have this page submit a value to our webservice).

2. SOAP call to the following
http://beta.testingport.com/xml/ivrWebService.cfc?wsdl

The webservice returns a value of "0". Since the webservice has no choice defined, it should just move to page 2.

On page 2, I have:
1. a full name question type with the "question text" as ".." (This was done because we have attached a voice file to the default prompt, and we don't want anything else read before it.)

2. SOAP call to the following
http://beta.testingport.com/xml/ivrWebService.cfc?wsdl

All this worked fine before. But as of around 6pm today, it stopped working. No matter what I have changed, I cannot seem to get it to work again.

Please Help!!!

It seems there is currently a problem loading full name IVR grammars for some IVR demo accounts. We are looking into the IVR issue.

Regards,
Plum Support

Does this only happen in the test engine or can it also happen in a production environment?

Hi Evan,

We periodically shift around IVR server resources as they are needed. IVR Production environments get priority access. The last name IVR grammar in particular is fairly large (~100MB compiled in memory) and sometimes demo IVR systems don't have sufficient resources to handle it, especially when the ASR engines are being heavily used by production customers.

We have reallocated some ASR engines and you should be able to use full name questions for IVR again.

Regards,
Plum Support