Issues need answers...
Posted: Mon Mar 15, 2010 5:15 pm
Hi,
First issue. On Friday the 12th, at 9:04, 9:05, and 9:50, we received the following error msg.
WSDL: http://www.testingport.com/xml/ivrWebService.cfc?wsdl
CALLED:
ERROR: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://www.testingport.com/xml/ivrWebService.cfc?wsdl' : failed to load external entity "http://www.testingport.com/xml/ivrWebService.cfc?wsdl"
I checked our logs, and nothing was happening on our servers, and the webservice was active. Please let us know why this error would occur?
Second, when I look at the summary reports with caller details, some of them are not complete. The report simply says (no answer) for the last questions they were at. Can you list some situations where it would result in a "(no answer)", I'm assuming the most obvious one would be the caller hung up. Is there somewhere you capture if the caller hung up or experienced some technical issues?
Thanks!
First issue. On Friday the 12th, at 9:04, 9:05, and 9:50, we received the following error msg.
WSDL: http://www.testingport.com/xml/ivrWebService.cfc?wsdl
CALLED:
ERROR: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://www.testingport.com/xml/ivrWebService.cfc?wsdl' : failed to load external entity "http://www.testingport.com/xml/ivrWebService.cfc?wsdl"
I checked our logs, and nothing was happening on our servers, and the webservice was active. Please let us know why this error would occur?
Second, when I look at the summary reports with caller details, some of them are not complete. The report simply says (no answer) for the last questions they were at. Can you list some situations where it would result in a "(no answer)", I'm assuming the most obvious one would be the caller hung up. Is there somewhere you capture if the caller hung up or experienced some technical issues?
Thanks!