Hi,
For the audio files you are attempting to upload into Plum Survey, are they in one of the following supported formats?
* 8 kHz 16-bit linear PCM headerless (*.l16)
* 8 kHz 8-bit µ-law encoded headerless (*.ul)
* 8 kHz 8-bit a-law encoded headerless (*.al)
* 8 kHz 16-bit linear PCM WAV (*.wav)
* 8 kHz 8-bit µ-law WAV (*.wav)
* 8 kHz 8-bit a-law WAV (*.wav)
* MP3 (*.mp3) - Note: If the audio file is poorly encoded, the mp3 will not work.
You can check the properties of your audio file by right-clicking on the file and seeing what audio properties had been set.
Regards,
Plum Support
We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics
Issues Uploading Recordings
Re: Issues Uploading Recordings
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com