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Recording phrases via phone

Posted: Tue Apr 24, 2012 11:26 am
by matthewi
To whom it may concern:

I am trying to record the messages/phrases within our survey via phone. For some reason the recording is cutting off whenever there is a vocal pause. At first, I thought it was a file size issue, but this anomaly occurs at the end of the first sentence. Is there any way to delay this? Thank you for your help.

Re: Recording phrases via phone

Posted: Tue Apr 24, 2012 4:39 pm
by support
Hi matthewi,

The survey's built-in recording service allows for 2 seconds of silence before it determines that the user is done speaking. This setting cannot be modified.

Regards,
Plum Support