Prompting customers to press '10'
Posted: Mon Oct 01, 2018 11:35 am
Hello.
I recently changed my survey scale from 0-9 to 0-10. When I tested the survey, the question is asked, and then the recording says "10, press 10" before allowing the customer to rate their experience. I am not sure why it is saying this, but I do not want my customers to hear this. Is this a setting somewhere that I can turn off?
Thanks!
I recently changed my survey scale from 0-9 to 0-10. When I tested the survey, the question is asked, and then the recording says "10, press 10" before allowing the customer to rate their experience. I am not sure why it is saying this, but I do not want my customers to hear this. Is this a setting somewhere that I can turn off?
Thanks!