Launching Campaign and Callback Intervals
Posted: Thu Nov 29, 2012 3:48 pm
Greetings!
I have a couple of questions regarding callback intervals and campaigns. First, do you have to launch a campaign in order to program some type of callback/retry interval? WE are launching using contact sample from an external source and will not be loading client contact info into plumvoice itself. Will we still have to launch a corresponding campaign in order to have a retry callback? If we do not launch a campaign directly through plumvoice but use plumvoice as our IVR platform, will the system attempt to call clients back or will it only try once? Can we deploy a full campaign launch without launching a campaign through the plumvoice platform, or must we launch a campaign with empty data to correspond to our campaign?
Thank you!
I have a couple of questions regarding callback intervals and campaigns. First, do you have to launch a campaign in order to program some type of callback/retry interval? WE are launching using contact sample from an external source and will not be loading client contact info into plumvoice itself. Will we still have to launch a corresponding campaign in order to have a retry callback? If we do not launch a campaign directly through plumvoice but use plumvoice as our IVR platform, will the system attempt to call clients back or will it only try once? Can we deploy a full campaign launch without launching a campaign through the plumvoice platform, or must we launch a campaign with empty data to correspond to our campaign?
Thank you!