Plum IVR Support

I have followed the FAQ to enable transcriptions on my comment questions. This takes me to MORE OPTIONS on the panel, but when I look for the "Enable Transcription" button the screen text says "Transcribe recordings: Not enabled"

How do I switch this on across all my accounts please?

Regards Michael

Hi Michael,

To set up transcription for your accounts you will need to contact our billing team. They can be reached at either billing@plumgroup.com or 0845-355-3330 option 3.

Regards,
Plum Support